IT Field Engineer

DPR Construction; Richmond (VA); On-site; USD 30,307 - 46,838; Full time

Job summary

DPR Construction is seeking an on-site IT Field Engineer to support employees at Richmond, VA job sites. You will troubleshoot, install, and maintain software, hardware, and networking, focusing on mobility devices, video conferencing, and secure access.

You will work with cross‑functional teams to improve service quality, adhering to ITIL processes and project timelines. This role requires strong customer service, teamwork, and the ability to manage urgent requests on-site.

Qualifications

• Excellent organizational, interpersonal, and time‑management skills.
• Technically skilled in networking with Cisco Meraki hardware (MX, router, switch, VPN) and networking protocols.
• Able to support video‑conferencing and scheduling hardware/software.
• Experience supporting Dell, Lenovo, and Microsoft workstations and peripherals.
• Able to support mobile devices (iOS/Android).
• Skilled in Microsoft Office365 and supporting diverse applications.
• ITIL Foundation certified and/or CompTIA A+/Network+ credentials are a plus.
• CCNA or MCSA certifications are a plus.

Responsibilities

• Interacts in-person, via telephone, email, IM, and web interface to assist users across assigned project sites.
• Analyzes, prioritizes, troubleshoots, and resolves technical issues in accordance with SLAs and OLAs.
• Installs and maintains software, equipment, and networks at assigned jobsites.
• Records, tracks, and audits equipment using the asset system and processes.
• Maintains company security through established tools and processes.
• Provides IT training during onboarding and provisions assets following best practices.
• Takes initiative to work with cross‑functional IT team members to improve service quality.
• Works with jobsite teams to design and implement infrastructure according to company standards.

Skills

Organizational skills

Interpersonal skills

Time management

Team player

Problem solving

Customer service orientation

Ability to work under pressure

Education

AA degree in Computer Science or related field

ITIL Foundation certification

CompTIA A+ certification

CompTIA Network+ certification

CCNA or MCSA certifications

Tools

Cisco Meraki (MX, router, switch, VPN)

Meraki experience

Microsoft Teams

Poly VC/VOIP

Microsoft Intune

Microsoft Autopilot

Fiber-optic technology

Low-voltage systems

Job description

Position Summary

This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at large construction jobsites in Richmond, VA.

Responsibilities

• Interacts in-person, via telephone, email, IM, and web interface to assist users across assigned project sites.
• Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
• Installs and maintains software, equipment, and networks at assigned jobsites.
• Responsible for creation, tracking, and resolving incidents and tasks in SolarWinds and Samanage.
• Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at assigned jobsites.
• Maintains company security through established tools.
• Implements rollouts for company technology that may impact assigned jobsites.
• Follows ITIL processes for incident and problem management.
• Provides IT training during onboarding and provisions assets following established best practices.
• Provides relevant input for technical and process improvements to enhance the overall effectiveness of the DPR IT organization.
• Takes initiative to work with cross‑functional IT team members to improve the quality of service.
• Remains current on information technology, especially mobility solutions for business needs.
• Works with jobsite teams to design and implement infrastructure according to company standards.
• Liaises with project team members to plan for jobsite IT needs during project lifecycles.
• Determines, recommends, procures, and executes products or services that best fit the requester’s needs within DPR large project standards.
• Implements and follows large project jobsite standardization practices.
• Works with service providers and trade partners to install and implement jobsite technologies.
• Manages mobilization and demobilization of IT equipment at field offices and other remote areas across project sites.
• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root‑cause analysis.
• Shows flexibility to identify, obtain approval, and self‑schedule after‑hours or weekend work when needed.
• Troubleshoots various technical issues at level1, level2, or level3 support.
• Coordinates and tracks IT project deadlines and tasks.

Qualifications

• Excellent organizational, interpersonal, and time‑management skills.
• Technically skilled in networking with Cisco Meraki hardware (MX, router, switch, VPN) and networking protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS).
• Able to support video‑conferencing and scheduling hardware/software.
• Experience supporting Dell, Lenovo, and Microsoft workstations and peripherals.
• Able to support mobile devices (iOS/Android).
• Skilled in Microsoft Office365 and supporting diverse applications.
• Ability to react quickly and efficiently to high‑pressure situations.
• Expert in troubleshooting and root‑cause analysis.
• Team player who accepts and seeks feedback.
• Performs quality work within deadlines with or without direct supervision.
• Interacts professionally with other employees, customers, and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while communicating and coordinating work efforts with other employees and organizations.
• Experience with Monday.com project tracking a plus.
• Experience with Meraki a plus.
• Experience with Microsoft Teams a plus.
• Experience with Poly VC/VOIP a plus.
• Experience with Microsoft Intune a plus.
• Experience with Microsoft Autopilot a plus.
• Experience with fiber‑optic technology.
• Experience with low‑voltage systems.
• AA degree in Computer Science or related field preferred, or equivalent related work experience.
• ITIL Foundation certification preferred.
• CompTIA A+ and Network+ preferred.
• CCNA or MCSA certifications a plus.
• ECMS (Meraki) a plus.
• 3+ years of experience in a technical support role.
• 1+ year of experience in a field support role.
• AEC industry experience a plus.

Work Conditions

• On‑site position. No remote or hybrid option.
• Primarily based in Richmond at local construction sites.
• PPE may be required (DPR provided).
• Dusty conditions exist as a natural part of the job site.
• This position is hourly.
• Overtime by approval only.
• 40 hours a week.
• Ability to lift 50 lbs.

EEO Statement

DPR is an equal‑opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate. DPR will not tolerate discrimination or harassment based on any of these characteristics. Read more in our EEOE Policy. If you require a reasonable accommodation to complete this application or any step in the process, contact Human Resources.