IT Field Engineer

DPR Construction; North Carolina; On-site; USD 34,440 - 55,104; Full time

Job summary

DPR Construction seeks an on-site IT Field Engineer to provide superior customer service and technical support for employees and partners at a Raleigh jobsite. You will troubleshoot, install, and maintain software, devices, and networks in a fast-paced environment.

The role requires ITIL knowledge, strong collaboration with cross‑functional teams, and a proactive approach to improving IT service quality on large construction projects.

Qualifications

• Excellent organizational, interpersonal, and time-management skills.
• Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN) and networking protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS).
• Able to support video conferencing and scheduling hardware/software.
• Experience supporting Dell/Lenovo/Microsoft workstations and peripherals.
• Able to support mobile devices (iOS/Android).
• Skilled in Microsoft Office365 and supporting diverse applications.
• Ability to react quickly and efficiently to high-pressure situations.
• Expert in troubleshooting and root-cause analysis.
• Team player, accepts & seeks feedback.

Responsibilities

• Interacts in-person, via telephone, email, IM, and web interface to assist users.
• Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
• Installs and maintains software, equipment, and networks at the jobsite.
• Responsible for creating, tracking, and resolving incidents and tasks in SolarWinds/Samanage.
• Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite.
• Responsible for maintaining company security through established tools.
• Responsible for implementing rollouts for company technology that may impact the jobsite.
• Follows ITIL processes for incident and problem management.
• Provides IT training during onboarding and provisions assets following established best practices.
• Provides relevant input for technical and process improvements to contribute to the overall effectiveness of the DPR IT organization.
• Takes initiative to work with other cross-functional IT team members to improve the quality of service.
• Remains current on information technology, especially mobility solutions for business needs.
• Works with jobsite team to design and implement infrastructure according to company standards.
• Liaises with project team members to plan for jobsite IT needs during the project lifecycle.
• Determines, recommends, procures, and executes products or services that best fit the requestor’s needs, within DPR large project standards.
• Implements and follows large project jobsite standardization practices.
• Works with service providers and trade partners to install and implement jobsite technologies.
• Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project sites.
• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root‑cause analysis.
• Is flexible to identify and self‑schedule after‑hours or weekend work when needed.
• Troubleshoots various technical issues as level1, level2, or level3 support.
• Coordinates and tracks IT project deadlines and tasks.

Skills

Cisco Meraki

TCP/IP

DHCP

Video conferencing

Office365

Mobile devices

Team player

Education

AA degree in Computer Science or related field

ITIL Foundation

CompTIA A+

CompTIA Network+

CCNA

Tools

Meraki

Microsoft Teams

Job description

Position Summary

This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in Raleigh, NC.

Responsibilities

• Interacts in-person, via telephone, email, IM, and web interface to assist users.
• Analyzes, prioritizes, troubleshoots, and resolves technical issues, including employee laptops and mobility devices in a timely fashion in accordance with SLAs and OLAs.
• Installs and maintains software, equipment, and networks at the jobsite.
• Responsible for creating, tracking, and resolving incidents and tasks in SolarWinds/Samanage.
• Records, tracks, and audits equipment using the established asset management system (Samanage) and processes, including asset recovery at the jobsite.
• Responsible for maintaining company security through established tools.
• Responsible for implementing rollouts for company technology that may impact the jobsite.
• Follows ITIL processes for incident and problem management.
• Provides IT training during onboarding and provisions assets following established best practices.
• Provides relevant input for technical and process improvements to contribute to the overall effectiveness of the DPR IT organization.
• Takes initiative to work with other cross‑functional IT team members to improve the quality of service.
• Remains current on information technology, especially mobility solutions for business needs.
• Works with jobsite team to design and implement infrastructure according to company standards.
• Liaises with project team members to plan for jobsite IT needs during the project lifecycle.
• Determines, recommends, procures, and executes products or services that best fit the requestor’s needs, within DPR large project standards.
• Implements and follows large project jobsite standardization practices.
• Works with service providers and trade partners to install and implement jobsite technologies.
• Responsible for mobilization and demobilization of IT equipment at field offices and other remote areas across project sites.
• Ensures quality customer service by maintaining ownership of jobsite escalated issues until resolved, including communication and root‑cause analysis.
• Is flexible to identify and self‑schedule after‑hours or weekend work when needed.
• Troubleshoots various technical issues as level1, level2, or level3 support.
• Coordinates and tracks IT project deadlines and tasks.

Qualifications

• Excellent organizational, interpersonal, and time‑management skills.
• Technically skilled in networking Cisco Meraki hardware (MX, Router, Switch, VPN) and networking protocols (TCP/IP, DHCP, FTP/SFTP, HTTPS).
• Able to support video conferencing and scheduling hardware/software.
• Experience supporting Dell/Lenovo/Microsoft workstations and peripherals.
• Able to support mobile devices (iOS/Android).
• Skilled in Microsoft Office365 and supporting diverse applications.
• Ability to react quickly and efficiently to high‑pressure situations.
• Expert in troubleshooting and root‑cause analysis.
• Team player, accepts & seeks feedback.
• Performs quality work within deadlines with or without direct supervision.
• Interacts professionally with other employees, customers, and suppliers.
• Works effectively as a team contributor on all assignments.
• Works independently while communicating and coordinating with other employees and organizations.
• Experience with Monday.com project tracking (a plus).
• Experience with Meraki (a plus).
• Experience with Microsoft Teams (a plus).
• Experience with Poly VC/VOIP (a plus).
• Experience with Microsoft Intune (a plus).
• Experience with Microsoft Autopilot (a plus).
• Experience with fiber‑optic technology.
• Experience with low‑voltage.
• Education: AA degree in Computer Science or related field preferred, or equivalent related work experience.
• ITIL Foundation certification preferred.
• CompTIA A+ and Network+ preferred.
• CCNA or MCSA certifications (a plus).
• ECMS (Meraki) a plus.
• 3+ years experience in a Technical Support role.
• 1+ year experience in a Field Support role.
• AEC industry experience (a plus).

Work Conditions

• On‑site position. No remote or hybrid option.
• Primarily based in Raleigh at a local construction site.
• PPE may be required (DPR provided).
• Dusty conditions exist as a natural part of the job site.
• This position is hourly.
• Overtime by approval only.
• 40 hours a week.
• Ability to lift 50 lbs.

EEO Statement

DPR is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate. DPR will not tolerate discrimination or harassment based on any of these characteristics. Read more in our EEOE Policy.