IT Field Analyst - Herbert Wertheim College of Medicine

Florida International University; Miami (FL); Vor Ort; USD 40.000 - 43.000; Vollzeit

Zusammenfassung

Florida International University in Miami is seeking an IT Field Analyst in the Herbert Wertheim College of Medicine to join a professional IT team. You will support users, troubleshoot AV systems, edit course capture videos, and manage LMS content across classrooms and simulation facilities.

The role requires a Bachelor’s degree and IT experience; travel to off-campus sites and exam support are possible. Veterans' preference applies.

Qualifikationen

• Bachelor's degree and two years IT experience OR six years IT experience OR an equivalent combination of education/experience.

Aufgaben

• Assist users with questions about supported software and computing platforms.
• Provide AV support for classrooms, simulation center, and conference rooms; travel as needed.
• Edit course capture video and publish to end users.
• Upload and update course content in the LMS.
• Perform equipment testing and user training for end users and other IT staff.

Kenntnisse

IT support

Troubleshooting

Verbal/written comms

Documentation

End-user training

AV systems

Video editing

Ausbildung

Bachelor's degree in IT

Tools

Crestron

SimulationiQ

Canvas LMS

Blackboard LMS

Moodle LMS

Jobbeschreibung

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Herbert Wertheim College of Medicine is currently seeking a IT Field Analyst to join our team of professionals.

Duties Include

• Assists all users and students with questions about supported software and computing platforms to the best of his/her ability in a professional and courteous manner.
• Provides support and troubleshooting for Audio Visual (AV) systems (e.g. Crestron and SimulationiQ) in learning facilities (classrooms and simulation center) and conference rooms. Works off hours, as needed, to maintain AV systems' uptime and operational continuity.
• Edits course capture video and publishes to the end users.
• Uploads and updates course content to the learning management system.
• Performs equipment testing and systems training for end users and other IT staff members.
• Provides support for Boardpaq (board meeting application) and IPad set up. Coordinates with board administrator, sets up equipment and assists with any issues prior to the meeting. Responsible for the collection of all equipment once the meeting has concluded.
• Sets-up and operates sound and multimedia systems for classes, meetings and events. Travels to off campus AV events and clinical locations to provide AV support as needed. Assists users by setting up necessary conference room AV systems for briefings, presentations, and conferences. Establishes connectivity prior to the start of any video conferencing session to verify equipment is functional and participants are on-line.
• Provides coordination among classroom support team to address troubleshooting efforts, testing, implementation and support.
• Works to address escalated issues related to classroom and educational technologies and collaborates with vendors, consultants and Division of Information Technology (DoIT) as needed.
• Provides technical assistance and exam support coverage during exam administrations. Assists with student and testing laptops updates and maintenance.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Bachelor's degree and two (2) years experience in IT related field; OR six (6) years experience in IT related field; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

Experience working in academic environment preferred.

Excellent verbal and written communications skills as well as interpersonal skills.

Excellent analytical and troubleshooting skills.

Experience with operational support and troubleshooting for Crestron systems.

Experience with learning management systems. (i.e. Canvas, Blackboard, Moodle).

Experience with AV editing.

Experience with course capture software.

Working knowledge of operation of audio visual systems.

Ability to document existing and new processes.

Job Category

Staff

Advertised Salary

$40,000 - $43,000

Work Schedule

Begin time: 7:30 AM

End time: 4:00 PM

Pre-Employment Requirements

Expanded Background Check

How To Claim Vet Preference

Since 1945, the Florida Legislature has made a provision to give preference in the hiring process to United States war veterans in recognition of their military, naval, or air service who meet specific conditions. The conditions are as follows:

• Veterans with a VA service-connected disability
• Spouses of veterans with permanent and total service-connected disability
• Honorably discharged veterans with wartime service.
• Unmarried widow or widower of a veteran who died as a result of a service-connected disability
• A veteran who has served in a qualifying campaign or expedition for which a campaign badge has been authorized, to include the Global War on Terrorism Expeditionary Medal.

Florida International University honors this policy and will comply with Veterans' Preference guidelines when filling staff positions. Any applicant claiming Veterans' Preference will be required to attach a DD214 with each application submitted for verification.

If there are any questions concerning Veterans' Preference, please contact Talent Acquisition & Management by calling 305-348-2500.

For additional information on Veterans' Preference, visit http://www.floridavets.org/.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affi­ctive Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis. For inquiries regarding nondiscrimination, contact FIU's Office of Title IX and EEO Compliance (TITLEIX) at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact the Office of Universal Access and Digital Compliance at 305-348-1576 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to UADC at least seven (7) business days prior to the event or at the earliest possible opportunity.