IT Field Analyst - AV, LMS & Course Capture

Florida International University; Miami (FL); On-site; USD 40,000 - 43,000; Full time

Job summary

Florida International University in Miami is seeking an IT Field Analyst in the Herbert Wertheim College of Medicine to join a professional IT team. You will support users, troubleshoot AV systems, edit course capture videos, and manage LMS content across classrooms and simulation facilities.

The role requires a Bachelor’s degree and IT experience; travel to off-campus sites and exam support are possible. Veterans' preference applies.

Qualifications

• Bachelor's degree and two years IT experience OR six years IT experience OR an equivalent combination of education/experience.

Responsibilities

• Assist users with questions about supported software and computing platforms.
• Provide AV support for classrooms, simulation center, and conference rooms; travel as needed.
• Edit course capture video and publish to end users.
• Upload and update course content in the LMS.
• Perform equipment testing and user training for end users and other IT staff.

Skills

IT support

Troubleshooting

Verbal/written comms

Documentation

End-user training

AV systems

Video editing

Education

Bachelor's degree in IT

Tools

Crestron

SimulationiQ

Canvas LMS

Blackboard LMS

Moodle LMS

Job description

Florida International University in Miami is seeking an IT Field Analyst in the Herbert Wertheim College of Medicine to join a professional IT team. You will support users, troubleshoot AV systems, edit course capture videos, and manage LMS content across classrooms and simulation facilities.

The role requires a Bachelor’s degree and IT experience; travel to off-campus sites and exam support are possible. Veterans' preference applies.