IT ERP Systems Analyst

Ontic Engineering & Manufacturing; Creedmoor (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

Ontic Creedmoor is seeking an IT ERP Systems Analyst to support and optimize ERP and related systems at our Creedmoor, NC site. You will work with Manufacturing, Supply Chain, Finance and Operations to ensure reliable, efficient enterprise applications aligned with business needs.

The role emphasizes problem solving, system enhancements, and collaboration with IT and vendors to improve processes and data flow across the business.

Qualifications

• Degree or equivalent practical IT experience in a related field.
• 3–5 years supporting ERP systems in manufacturing.
• Experience with enterprise apps and manufacturing workflows.
• SQL query development and data analysis experience.
• Knowledge of ERP integrations and reporting tools.
• Strong analytical and problem-solving abilities with good communication.

Responsibilities

• Provide day-to-day ERP and ERP-related app support, troubleshoot incidents and sustain operations.
• Collaborate with Manufacturing, Supply Chain, Finance and Operations to address system challenges.
• Perform root cause analysis and implement fixes to improve reliability and performance.
• Support configuration, security, reporting, upgrades, patches and maintenance.
• Participate in ERP projects including implementations and integrations with testing and deployment.
• Create and maintain operational reports, dashboards and system docs for knowledge sharing.
• Work with IT, stakeholders and vendors to identify automation and efficiency gains.

Skills

ERP systems

SQL queries

Reporting tools

System support

Analytical thinking

Stakeholder comms

Education

Bachelor's degree or equivalent

Tools

ERP integrations

Database concepts

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

IT ERP Systems Analyst

Credemoor - North Carolina, USA | Onsite

About Ontic Creedmoor

Our 100,000 sq ft Creedmoor facility brings together a broad mix of electronic, avionic and electro-mechanical aerospace capabilities, alongside several businesses within the Ontic Group.

From flight-control actuators and cockpit instrumentation to fire-protection systems and data recorders, the teams at Creedmoor support a diverse portfolio of products that perform critical functions across civil and military aircraft.

It’s a collaborative, fast-moving environment where engineering, manufacturing, quality and support teams work together to solve complex challenges. For people who like taking ownership, finding better ways to do things and seeing the impact of their work, there’s plenty of opportunity to make a difference.

The opportunity

As an IT ERP Systems Analyst at Ontic, you’ll play a key role in supporting and improving the enterprise applications that keep our manufacturing and business operations running. Based onsite at our Creedmoor facility, you’ll work closely with teams across Manufacturing, Supply Chain, Finance and Operations to ensure our systems are reliable, efficient and aligned with business needs.

You’ll support our enterprise resource planning (ERP), warehouse management and related business systems, troubleshooting technical issues, improving application performance and helping users make the most of the technology they rely on every day. You’ll also contribute to system enhancements, integrations and projects that strengthen how information and processes flow across the business.

This is an opportunity for someone who enjoys solving complex technical problems, collaborating with stakeholders and turning business requirements into practical system improvements. You’ll have the opportunity to take ownership of application support activities while contributing to the continuous improvement of our enterprise technology environment.

What you’ll be doing

• Provide day-to-day support for ERP, warehouse management and related enterprise applications, troubleshooting incidents, resolving service requests and supporting business-critical operations.
• Partner with end users across Manufacturing, Supply Chain, Finance and Operations to understand system challenges, provide technical guidance and improve the user experience.
• Investigate application issues, perform root cause analysis and implement corrective actions that improve system reliability, performance and data integrity.
• Support system configuration, security administration, reporting, upgrades, patches and ongoing application maintenance.
• Participate in ERP and enterprise application projects, including implementations, enhancements and integrations, while gathering requirements and coordinating testing, deployment and post-implementation support.
• Develop and maintain operational reports, dashboards, system documentation and support procedures to improve visibility, consistency and knowledge sharing.
• Collaborate with IT colleagues, business stakeholders and external vendors to identify opportunities for automation, process improvement and greater system efficiency.

What you’ll bring

• Bachelor’s degree in Information Technology, Computer Science, Business Administration or a related field, or equivalent practical experience.
• 3-5 years of experience supporting ERP systems within a manufacturing environment.
• Experience supporting enterprise applications and business-critical systems, with an understanding of manufacturing, supply chain, inventory and financial business processes.
• Experience developing SQL queries and working with database concepts to support troubleshooting, reporting and data analysis.
• Knowledge of ERP integrations, reporting tools and application support practices, including troubleshooting and maintaining system reliability.
• Strong analytical, organizational and problem-solving skills, with the ability to manage competing priorities and resolve complex technical issues.
• Excellent written and verbal communication skills, a customer-focused approach and the ability to build productive relationships with stakeholders across the business.

Why Ontic?

At Ontic, we’re specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.

But it’s our people who make that possible. We’re a growing, global team where you’re trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows.

We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.