IT ERP Lead

Wallace Hardware Company; Tennessee; On-site; USD 80,000 - 100,000; Full time

Job summary

A leading distribution company is seeking an ERP Systems Lead to be the primary expert for their Infor CloudSuite Distribution system. This role involves configuring the ERP, providing advanced internal support, and managing upgrades to optimize processes across business functions. The ideal candidate should have at least 5 years of ERP experience, particularly with Infor systems, and strong analytical and communication skills. This is an on-site position based in Morristown, TN.

Qualifications

• 5+ years of hands-on ERP experience, ideally with Infor CSD or SX.
• Proven track record in ERP configuration, support, upgrades, and integrations.
• Strong knowledge of distribution, supply chain, and finance processes.

Responsibilities

• Serve as the internal expert for all Infor CSD issues.
• Lead ERP upgrades, patches, and module rollouts.
• Create and maintain system documentation, configuration notes, and user guides.
• Partner with departments to ensure ERP capabilities meet business needs.

Skills

ERP configuration

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor’s degree in Information Systems or related field

Tools

Infor CSD

SQL

Power BI

Job description

We are seeking a highly skilled ERP Systems Lead to serve as the primary hands-on expert for our new Infor CloudSuite Distribution (CSD) system. This individual will be responsible for configuring, maintaining, and enhancing the ERP, providing advanced internal support (Level 2/3), managing upgrades and patches, and ensuring smooth operation across all business functions. The role is critical to enabling Wallace to fully leverage Infor CSD, continuously improving processes while keeping the system aligned with best practices for a modern distribution business.

Key Rolls and Responsibilities

• ERP Ownership & Hands-On Support
  • Serve as the internal “go-to” expert for all Infor CSD issues, questions, and optimization requests.
  • Provide Level 2/3 technical support, including configuration, workflow adjustments, security/role management, and issue troubleshooting before escalation to Infor implementation partners.
  • Maintain data integrity, system setups, and user access rights.
• Upgrades, Maintenance & Enhancements
  • Lead and execute ERP upgrades, patches, and module rollouts, including planning, sandbox testing, validation, and cutover activities.
  • Configure and deploy system enhancements, integrations, and customizations where needed.
  • Evaluate business needs and recommend improvements that reduce complexity and keep Wallace on a “best in class” path.
• Documentation
  • Create and maintain system documentation, configuration notes, test scripts, and user guides.
• Business Process Alignment
  • Partner with Operations, Sales, Finance, Purchasing, and Customer Service to ensure ERP capabilities meet business requirements.
  • Analyze workflows and recommend changes that improve efficiency, standardization, and scalability.
  • Translate business needs into ERP solutions and provide hands-on configuration support.
• Act as the primary liaison with Infor and third-party partners when external escalation is required.
• Oversee issue resolution and enhancement requests, ensuring business priorities are represented.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience).
• 5+ years of hands-on ERP experience, ideally with Infor CSD or Infor SX.
• Proven track record in ERP configuration, support, upgrades, and integrations.
• Strong knowledge of distribution, supply chain, warehouse, and finance processes.
• Excellent troubleshooting, analytical, and communication skills.
• Ability to create documentation and train non-technical audiences.

Preferred Skills

• Direct experience migrating from Infor SX to Infor CSD.
• Familiarity with HighJump/Körber WMS, EDI, e-commerce integrations (Kodaris, E-Tail), and reporting tools (Power BI, Phocas).
• SQL experience.
• Project management, testing coordination, and change management experience.
• On-site role at Wallace Distribution headquarters in Morristown, TN.
• Primarily office-based, with regular interaction across departments.
• Standard work hours (Monday–Friday, 8–5), with occasional extended hours during key ERP/reporting deadlines.