System Administrator - Epicor

Brightpath Associates LLC; Bloomingdale (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

A technology solutions firm located in Bloomingdale, Illinois, is looking for an experienced Epicor ERP Administrator to manage and support Epicor ERP environments. Key responsibilities include administering system configurations, troubleshooting issues, and providing support for various Epicor modules such as Manufacturing and Finance. The ideal candidate will have hands-on experience with Epicor ERP, strong troubleshooting skills, and excellent communication abilities to collaborate with business users effectively.

Qualifications

• Hands-on experience administering Epicor ERP (Epicor 9 and/or Epicor 10; Kinetic strongly preferred).
• Strong understanding of Epicor architecture, application server, and client deployment.
• Experience with SQL Server (queries, performance troubleshooting, data validation).
• Proven experience with Epicor security and customizations.
• Experience supporting ERP upgrades and system migrations.
• Solid understanding of manufacturing and/or distribution business processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with both technical and non-technical stakeholders.

Responsibilities

• Administer, maintain, and support Epicor ERP environments.
• Manage system configuration, user security, roles, permissions, and licensing.
• Perform upgrades, patches, and version migrations.
• Monitor system performance and troubleshoot issues.
• Support Epicor modules such as Manufacturing, Supply Chain, Finance, and Production.
• Collaborate with business users to gather requirements.
• Develop, maintain, and optimize BAQs, dashboards, reports, and forms.
• Manage integrations between Epicor and third-party systems.
• Oversee data management and disaster recovery planning.
• Coordinate with Epicor vendors on support tickets and upgrades.
• Provide end-user training and Tier 2/3 support.
• Ensure system security and compliance.

Skills

Epicor ERP administration

SQL Server

Troubleshooting skills

Analytical skills

Communication skills

Job description

• Administer, maintain, and support Epicor ERP environments (Epicor 9, Epicor 10, and Kinetic).
• Manage system configuration, user security, roles, permissions, and licensing.
• Perform upgrades, patches, and version migrations, including support for Kinetic transition initiatives.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability.
• Support Epicor modules such as Manufacturing, Supply Chain, Finance, MRP, Purchasing, Inventory, and Production (as applicable).
• Collaborate with business users to gather requirements and translate them into system configurations or enhancements.
• Develop, maintain, and optimize BAQs, dashboards, reports, and forms.
• Manage integrations between Epicor and third-party systems (EDI, MES, WMS, CRM, etc.).
• Oversee data management, backups, disaster recovery planning, and system documentation.
• Coordinate with Epicor vendors/partners on support tickets, upgrades, and best practices.
• Provide end-user training, documentation, and Tier 2/3 support.
• Ensure system security, compliance, and audit readiness.
• Support continuous improvement initiatives and ERP roadmap planning.

Required Qualifications

• Hands‑on experience administering Epicor ERP (Epicor 9 and/or Epicor 10; Kinetic strongly preferred).
• Strong understanding of Epicor architecture, application server, database, and client deployment.
• Experience with SQL Server (queries, performance troubleshooting, data validation).
• Proven experience with Epicor security, BAQs, BPMs, dashboards, and customizations.
• Experience supporting ERP upgrades and system migrations.
• Solid understanding of manufacturing and/or distribution business processes.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication skills with both technical and non‑technical stakeholders.