IT Engineering & Technical Services Manager

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 81,000 - 125,000; Full time

Benefits offered by this job

Incentive pay

Annual raises

Medical, Dental, Vision options

Tuition reimbursement

Free parking

Wellness program

Job summary

Endeavor Health is seeking a Manager of IT Engineering & Technical Services in Skokie, IL for a hybrid, full-time role. You will lead the development, testing, configuration, optimization and implementation services, guiding projects from strategic planning through launch.

The role emphasizes reducing manual work, improving patient and user experiences and driving innovative solutions across the enterprise.

Qualifications

• Bachelor's degree or equivalent work experience.

Responsibilities

• Drives end-to-end activities for the assigned solutions portfolio and developing and leading teams for high performance outcomes.
• Provides support and guidance for solution implementation including planning, technical setup, building, testing, training, deployment, optimizing, and support.
• Establishes relationships with domain leaders to understand strategic business needs and user needs; identifies business requirements to guide specifications for ease of business operations.
• Lead or participate in governance committees to collaborate with key stakeholders about priority and workload.
• Develops strong partnerships with other fellow leaders to identify synergies and opportunities for improvement.
• Collaborates with vendors to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health.
• Contributes to activities such as: Capital and Operating budgets, policy and procedure development and adherence, talent management and acquisition, governance activities, and other duties as assigned.
• Remains updated on latest technologies available in the market and promotes the implementation of relevant technologies.
• Collaborate and actively participate across functional components led by other leaders, ensuring overlaps and touch points are seamless, effective, efficient and achieve measurable outcomes.
• Provides technical knowledge and enablement to teams within their area of technical responsibility related to the software, system, platform or infrastructure that is owned.
• Collaborates with leadership on analysis of technical requirements throughout Endeavor and IT, including requirements analysis, product evaluations, recommendations for system selection, vendor selection, negotiation, architecture, design, implementation, enhancements and on-going support.
• Ensures that technology is kept within supported versions and consistent to meeting the demands of the Enterprise, inclusive of performance and scalability requirements as well as high availability.
• Ensures the team adopts and adheres to rigorous Change, Incident, Release and Problem Management (ITIL) methodologies in the support and maintenance of systems, platforms or infrastructure
• Derives effective monitoring and support schedules to ensure 24/7 operations and support of all responsible systems, platforms or infrastructure.
• Generates and presents reports to Management regarding effectiveness of infrastructure and makes recommendations for the adoption of new technologies, processes and procedures.
• Possess knowledge of expense and resource management processes as defined within Endeavor, inclusive of capital expenditures and budgeting.
• Identifies the appropriate level of resource for a project and understands how resources translate into cost, and perform reconciliation of actual versus project plan estimates.
• Uses past experience in engineering/operations to work with team members to identify risks and issues as well as implement appropriate technical resolutions.
• Manages the completion of assignments related to the technology strategy, on-going maintenance, expansion or upgrade of assigned software, systems, platforms, infrastructure and devices within Endeavor.
• Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance.
• Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
• Responsible for managing people assigned to technical project(s) involving department or cross-functional teams focused on the delivery of a server, network, software, system, platform or infrastructure through the design process and into a finished operational state for internal or external customers, inclusive of ensuring on-going operational readiness.
• Provides project oversight for a technical project and communicates with respective leads and clients throughout the process, managing issues and escalation where appropriate.
• Anticipates issues and develops preventive measures, wherever feasible.
• Delivers communication without requiring support and instruction from others.
• Provides project oversight for a large or complex projects and communicates with all stakeholders during the process.
• Forecasts resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for one or more large projects
• Develops technical project estimates and costs appropriate for each stage of a project.
• Responsible for managing people assigned to technical project(s) focused on the delivery of a server, platform, software, system or infrastructure through the selection and design process and into a finished state for internal or external customers, inclusive of ensuring on-going operational readiness.
• Escalates issues or roadblocks in execution or meeting milestones in a consistent and timely manner to Management.

Skills

Leadership

Governance

Vendor relationships

ITIL

Budgeting

Education

Bachelor's degree or equivalent

Job description

Endeavor Health is seeking a Manager of IT Engineering & Technical Services in Skokie, IL for a hybrid, full-time role. You will lead the development, testing, configuration, optimization and implementation services, guiding projects from strategic planning through launch.

The role emphasizes reducing manual work, improving patient and user experiences and driving innovative solutions across the enterprise.