IT Engineer: End-to-End Device & Network Ops

Future Secure AI; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Future Secure AI in Austin is hiring an IT Engineer, Support to own endpoint management, device lifecycle, network support, and onboarding/offboarding as we bring IT fully in‑house. This is the most hands‑on build‑and‑operate seat on the team, standing up device management and remote support tooling that runs the company day to day.

You report to the Head of IT and work with a Lead IT Engineer, Support. You’ll cover MDM, EDR, device provisioning, security, and global logistics as we scale.

Qualifications

• 5+ years in IT or systems administration with hands-on MDM experience.
• Experience managing device procurement and lifecycle at scale.
• Experience with RMM tools and password manager migrations.
• Experience building or operating a remote wipe/lock process for lost, stolen, or offboarded devices.

Responsibilities

• Own MDM baseline configuration, deployment, and policy for macOS and Windows devices.
• Own endpoint detection & response (EDR) and endpoint privilege management rollout on managed devices.
• Baseline and report on MDM enrollment, disk encryption, patch compliance, EDR coverage, and local admin exceptions across the full device fleet.
• Define the minimum device compliance standard for company‑managed endpoints, in partnership with Security.
• Stand up an interim remote‑wipe and remote‑lock procedure for offboarded, lost, or stolen devices, closing a gap on departure.
• Build and own the longer‑term remediation plan for unmanaged, unenrolled, or non‑compliant devices across the fleet.
• Own device procurement, imaging, shipping, repair/replacement, and disposal.
• Build and maintain FSAI's global hardware asset inventory (serial numbers, owners, location, warranty, lifecycle state).
• Define the procurement, shipping, repair, replacement, and return process for globally distributed staff.
• Serve as the day‑to‑day owner of our device logistics vendor relationship, including resolving regional coverage gaps as we scale globally.
• Own our Zero Trust network access rollout (Cloudflare WARP/Access) and firewall, a full handover from our outsourced provider.
• Partner with our outsourced provider on day‑to‑day switches, wireless, DNS, and SSL certificate management during the transition period.
• Own end‑to‑end execution of the onboarding and offboarding process: intake, provisioning across parallel tracks, and readiness checks.
• Own account and device deprovisioning for departures.
• Build the day‑one onboarding checklist and the same‑day offboarding checklist (accounts, laptop, apps, security, orientation).
• Own our remote monitoring and management (RMM) tool rollout and day‑to‑day operation, the decision between TeamViewer One and NinjaOne is still being finalized.
• Own the migration to 1Password, our new company‑wide password manager.
• Help define ticket intake channels, categories, priorities, SLAs, and escalation rules.
• Support the selection and rollout of an on‑call/paging tool for incident escalation.
• Use historical ticket data to identify recurring issues and inform staffing and process design.

Job description

Future Secure AI in Austin is hiring an IT Engineer, Support to own endpoint management, device lifecycle, network support, and onboarding/offboarding as we bring IT fully in‑house. This is the most hands‑on build‑and‑operate seat on the team, standing up device management and remote support tooling that runs the company day to day.

You report to the Head of IT and work with a Lead IT Engineer, Support. You’ll cover MDM, EDR, device provisioning, security, and global logistics as we scale.