Endpoint Engineering & Support Lead — Strategy & Ops

Fleetpride; Irving (TX); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

None

Job summary

FleetPride, the leading heavy-duty parts distributor, seeks a Senior Lead, Endpoint Engineering & Support to own endpoint strategy, engineering, and end-user experience across corporate and branch locations in Irving, TX. This role combines strategic planning with hands-on troubleshooting to ensure secure, reliable devices and services.

You will lead deployment and management via Intune, oversee endpoint security with Defender, evaluate DaaS/VDI options, and manage vendor relationships.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience.
• Microsoft certifications (e.g., Modern Desktop Administrator, Endpoint Administrator Associate) strongly preferred.
• Security certifications (e.g., Security+) a plus.
• Experience 6+ years in endpoint engineering or end-user computing, including 2+ years in a lead role.
• Hands-on experience with Microsoft Intune: device enrollment, compliance, app deployment.
• Experience with Microsoft Defender for endpoints: threat detection and response.
• Experience evaluating DaaS or VDI solutions.
• Proven experience supporting distributed environments with multiple locations.

Responsibilities

• Own the strategy, engineering, and lifecycle management of desktops, laptops, and mobile endpoints for corporate and branch users.
• Lead configuration, deployment, and management of endpoints using Microsoft Intune and policies.
• Manage endpoint security posture with Microsoft Defender across the device fleet.
• Evaluate and manage DaaS/VDI solutions to support flexible and remote work.
• Drive standardization of imaging, patching, and configuration management.
• Lead endpoint support operations and resolve desktop, laptop, and peripheral issues.
• Establish and monitor SLAs, queues, and escalation paths for service delivery.
• Drive root-cause analysis and continuous improvement for endpoint issues.
• Partner with security and infrastructure to ensure compliance and patching.
• Manage vendor contracts and performance for endpoint hardware/software and DaaS.
• Own procurement, refresh, and asset lifecycle budgeting.
• Negotiate vendor agreements and service levels to optimize cost/quality.
• Evaluate new endpoint tools and lead onboarding processes.
• Lead and mentor a team across corporate and branch locations.
• Communicate endpoint health and project status to stakeholders.
• Develop documentation and training for endpoint support processes.

Skills

Leadership

Endpoint engineering

Microsoft Intune

Microsoft Defender

DaaS/VDI

Vendor management

Imaging & patching

Windows deployment

Team leadership

Communication

Education

Bachelor's degree in IT/CS or related field

Information technology certifications (desired)

Tools

Intune

Defender

Job description

FleetPride, the leading heavy-duty parts distributor, seeks a Senior Lead, Endpoint Engineering & Support to own endpoint strategy, engineering, and end-user experience across corporate and branch locations in Irving, TX. This role combines strategic planning with hands-on troubleshooting to ensure secure, reliable devices and services.

You will lead deployment and management via Intune, oversee endpoint security with Defender, evaluate DaaS/VDI options, and manage vendor relationships.