IT Engineer (Common Services Automation Support)

Blue Cross of Idaho; Meridian, Northern (ID, KY); Hybrid; USD 96,000 - 144,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Education reimbursement

401(k) matching

Job summary

Blue Cross of Idaho is seeking Common Services Engineers to design, develop, maintain, support, document, test, and debug software systems and infrastructure. Hybrid work is available, onsite at the Meridian Idaho campus with local work-from-home flexibility.

Candidates should have a Bachelor’s or Associate’s degree with significant related experience and relevant certifications. Proficiency in UI Path, AI tools, and tools like Service Now, GitLab, Snowflake, Confluence, SharePoint, AWS, and

Qualifications

• Bachelor’s Degree in Computer Science, Electrical Engineering, Information Systems, or related field or equivalent work experience
• Applicable certification(s) as defined by the leader + 2 years additional experience
• Associate’s Degree in Computer Science, Electrical Engineering, Information Systems, or related field + 2 years additional experience
• Two or more years of design or development experience across software applications, systems, or infrastructure
• Experience with UI Path / RPA and knowledge of AI tools

Responsibilities

• Configure, monitor, and troubleshoot software systems and infrastructure
• Develop tools and scripts to support build, release, and CI/CD processes
• Automate deployments and ensure build integrity
• Create and maintain automated test scripts and testing plans
• Contribute to full development lifecycle including requirements and design
• Mentor and coach other engineers
• Review solution performance and manage operational/technical risks

Skills

UI Path / RPA

AI tools

Troubleshooting

Mentoring engineers

Agile / SAFe

Education

Bachelor’s degree

Associate’s degree

Applicable certifications

Tools

Service Now

GitLab

Snowflake

Confluence

SharePoint

AWS

JIRA

Job description

Our Common Services Engineers design, develop, maintain, support, document, test, and/or debug new and existing software systems, applications, and/or technical infrastructure.

Location: this position offers a hybrid work location (onsite at Meridian Idaho campus and local WFH).

Education and Certifications

• Bachelor’s Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study or equivalent work experience (two years’ relevant work experience is equivalent to one-year college)
• Applicable certification(s) as defined by the leader + 2 years additional experience
• Associate’s Degree in Computer Science, Electrical Engineering, Information Systems, or closely related field of study + 2 years additional experience

Required Experience

• 2/+ years’ design or development of software applications, systems, technology infrastructure, or related experience to include:
• UI Path / RPA experience
• General knowledge of AI tools and functionality
• Working knowledge of Service Now, GitLab, Snowflake, Confluence, SharePoint, AWS, JIRA
• Troubleshooting technology problems, documenting solutions or escalating as necessary
• Managing user accounts and setting up new jobs in respective areas
• Ability to mentor and coach other engineers
• Familiar with Agile Methodology and SAFe

Day-to-Day Responsibilities

• Engineers configure, monitors, manages, and troubleshoots software systems, applications, and/or technical infrastructure.
• Researches, implements, monitors, manages, patch, and troubleshoot various systems, software, and/or technologies.
• Monitors application performance by anticipating and correction operational issues before occurrence.
• Develops tools and/or scripts to support and improve current software, systems, or technology build and release process and continuous integration and delivery initiatives.
• Automates software deployment processes and develops automation tools.
• Ensures the integrity of the builds and artifacts.
• Creates test processes and procedures used to ensure that software operates within defined requirements.
• Implements test plans, automation, and validation strategies.
• Develops and maintains automated test scripts to reduce repetitive manual testing.
• Participates in full development lifecycle including requirements analysis and design.
• Writes technical specifications based on conceptual design and stated business requirements.
• Supports, maintains, and documents software functionality.
• Analyzes code to find causes of errors and revises programs.
• May review solution performance and continually assess health of software, systems, and/or technologies.
• Tracks and drives awareness to operational and technical risks.

Compensation

As of the date of this posting, a good faith estimate of the current pay range is $96,183 to $144,275.

The position is eligible for an annual incentive bonus (variable depending on company and employee performance).

The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data.

At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position.

Compensation decisions are dependent on factors and circumstances at the time of offer.

Benefits

• paid time off
• paid holidays
• community service and self-care days
• medical/dental/vision/pharmacy insurance
• 401(k) matching and non-contributory plan
• life insurance
• short and long term disability
• education reimbursement
• employee assistance plan (EAP)
• adoption assistance program
• paid family leave program

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Blue Cross of Idaho will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully use electronic and online job application systems.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Equal Opportunity is the Law EEO is the Law Supplement E-Verify Pay Transparency

Corporate Culture

Blue Cross of Idaho has taken our role as an Idaho-based health insurance company to heart since 1945. As a not-for-profit, we are driven to help connect Idahoans to quality and affordable healthcare while building strong networks and services. We aim to create a brighter future for all with the help of customer-centric professionals.

Your Health and Wellness Matters

At Blue Cross of Idaho, we care about the health and well-being of our employees. Our benefits aim to help make your life easier, healthier and more balanced.

Your Career Development Matters

We believe in employee growth, which is why we offer training, tools and numerous resources to assist with professional development.

Your Community Matters

Our employees care deeply about Idaho. We work together to positively impact communities throughout Idaho, and contribute our time through volunteering.