Strategic Operations Manager - Range Health

Blue Cross of Idaho; Carmel (IN); Hybrid; USD 107,000 - 160,000; Full time

Job summary

Range Health in Meridian, Idaho, seeks a Strategic Operations Manager to serve as the operational integrator for Medicare Advantage and Medicare Supplement plans. You will provide end-to-end oversight, coordinate across vendor partners and internal leaders, and drive performance across enrollment, claims, member services, and quality.

This role requires transforming ambiguity into structure, leading cross‑functional teams, managing vendor relationships, and escalating risks to senior leadership.

Qualifications

• At least five years of health plan, managed care, or related experience.
• Experience coordinating complex work across multiple business functions, vendors, or operational business partners.
• Experience using operational data, performance reporting, or business metrics to identify issues and drive action.
• Demonstrated ability to influence business partners, managing stakeholders and senior leadership.

Responsibilities

• Provide end-to-end oversight of operational performance and workflows supporting Range Health Medicare Advantage plans.
• Serve as the central point of coordination across Range Health, Blue Cross of Idaho leadership, contract owners, technology partners, operational vendors and senior leadership.
• Identify dependencies, performance gaps, and issues that may affect members, providers, regulatory commitments, financial results, or business objectives.
• Establish clear operating routines, escalation pathways, decision structures, and accountability mechanisms for the operating model.
• Lead recurring operational performance meetings and steering committee discussions, including preparation of performance updates, risks, decisions, and follow-up actions.
• Track issues through resolution and escalate unresolved risks to appropriate leaders.
• Lead day-to-day operational relationships with the third‑party administrator and other key vendors.
• Monitor vendor performance against statements of work, SLAs, KPIs, and contractual commitments.
• Collaborate with internal owners to evaluate vendor results and support contract value realization.
• Facilitate issue escalation and resolution between vendors, technology teams, and executives.
• Support quality assurance activities and evaluate remediation plans.
• Find opportunities to reduce fragmentation across vendors and improve accountability for end-to-end outcomes.

Skills

Vendor relationship management

Cross-functional leadership

Operational analysis

Executive communication

Problem solving

Job description

Why Join Range Health?

Range Health is a growing healthcare organization bringing high-quality products to new markets. Supported by the strength, expertise, and shared services of Blue Cross of Idaho, Range Health combines entrepreneurial agility with established healthcare experience. At Range Health, you will have the opportunity to help shape a start‑up emerging health plan from the ground up. Working at a start‑up health plan is a fast‑paced experience involving changing demands, constant learning and opportunities. This role offers a chance to drive a differentiated experience in the US health care system with meaningful exposure across operations, technology, vendor partnerships, compliance, financial performance, and market growth. You will not simply inherit an established playbook. You will help create the structure, relationships, and operating practices that enable consistent performance today and scalable growth in the future. If you enjoy bringing clarity to complexity, turning insights into action, being creative and solution oriented, and building something new with collaborative leaders, this may be the right opportunity for you.

Position Summary

The Strategic Operations Manager serves as the operational integrator for Range Health, providing end‑to‑end oversight of a complex, operating model supporting Medicare Advantage and Medicare Supplement plans, with the intent to expand into new markets and products. This role is the primary point of coordination for operational and technology performance across vendor partners, and internal business owners and senior leadership. The Strategic Operations Manager monitors service delivery, contract performance, operational metrics, technology dependencies, and emerging risks while ensuring issues are routed to the appropriate owners and driven through resolution. Working across core health plan functions enrollment, claims, member services, grievances and appeals, utilization management, care management, risk adjustment, quality, and other plan functions, this position creates the structure, visibility, and accountability needed to deliver consistent outcomes for our members. The role combines vendor relationship management, operational analysis, cross‑functional leadership, and hands‑on execution in a growing and evolving health plan environment. The ideal candidate is a collaborative, adaptable self‑starter who is comfortable creating structure where it does not yet exist, working through ambiguity, and influencing outcomes across teams driving to decisions without relying on direct authority.

Location & Travel

This position reports to the Chief Revenue Officer and is located at the corporate headquarters in Meridian, Idaho. This role allows for a flexible hybrid schedule (onsite Meridian Idaho campus and work-from-home in Idaho). Travel and attendance of meetings or events outside standard business hours may be required.

What You Will Do

Operational Performance and Integration

Provide end-to-end oversight of operational performance and workflows supporting initial Range Health Medicare Advantage plans, including enrollment, claims, member services, grievances and appeals, utilization management, care management, risk adjustment, quality, and STARs performance.

Serve as the central point of coordination across Range Health, Blue Cross of Idaho business leadership, contract owners, technology partners, operational vendors and senior leadership.

Connect activities across functional workstreams to identify dependencies, performance gaps, and issues that may affect members, providers, regulatory commitments, financial results, or business objectives.

Establish clear operating routines, escalation pathways, decision structures, and accountability mechanisms for the operating model.

Lead recurring operational performance meetings and steering committee discussions, including preparation of performance updates, risks, decisions, and follow-up actions.

Track issues through resolution, confirm that corrective actions address the underlying concern, and bring up unresolved or systemic risks to the appropriate leaders.

Vendor and Contract Performance

Lead day-to-day operational relationships with the third‑party administrator and other key vendors.

Monitor vendor performance against statements of work, service‑level agreements, performance guarantees, key performance indicators, quality expectations, and other contractual commitments.

Partner with internal business owners and contract owners to evaluate vendor results, address performance concerns, and support contract value realization.

Facilitate issue escalation and resolution between vendors, technology teams, operational leaders, subject matter experts, and executive stakeholders.

Support quality assurance activities and evaluate whether vendor remediation plans deliver timely and sustainable improvement.

Find opportunities to reduce fragmentation across vendors and improve accountability for end-to-end outcomes.

Analytics, Reporting, and Business Insights

Monitor and analyze operational measures such as enrollment timeliness, retention, claims lag, service performance, quality measures, vendor performance, and other plan indicators.

Perform second-level analysis to identify trends, relationships, root causes, emerging risks, and opportunities requiring additional action.

Translate complex operational data into concise insights, recommendations, and decisions for plan leadership.

Develop and maintain reporting processes that provides insight into operational, technology, regulatory, service, and financial performance.

Partner with finance and business leadership to understand the operational drivers affecting revenue, cost, performance guarantees, and P&L objectives.

Compliance and Operational Risk Management

Coordinate with compliance, legal, audit, and business resources to support adherence to federal requirements, state insurance regulations, organizational policies, and contractual obligations.

Support compliance teams with regulatory filings, audit activities, submissions, and remediation efforts by coordinating operational information and owner accountability.

Identify and raise operational, vendor, technology, data, and compliance risks to the appropriate leaders to ensure operational concerns with potential regulatory impact are promptly elevated to compliance resources for review and direction.

Support documentation and governance practices that strengthen regulatory readiness and organizational oversight.

Process Improvement and Scalability

Identify and implement operational efficiency, process optimization, and service improvement opportunities.

Participate in the design, implementation, and evaluation of systems, processes, and operating methods intended to improve quality, enhance customer service, and reduce costs.

Develop repeatable processes and governance practices that can scale as Range Health expands into additional products, markets, or states.

Balance immediate operational needs with the development of a sustainable future-state operating model.

Perform other duties and responsibilities as assigned.

What You Bring

Required Experience

• At least five years of health plan, managed care, or related experience.
• Experience coordinating complex work across multiple business functions, vendors, or operational business partners.
• Experience using operational data, performance reporting, or business metrics to identify issues and drive action.
• Demonstrated ability to manage competing priorities, resolve issues, and execute effectively in an evolving environment.
• Experience influencing business partners, managing stakeholders and senior leadership.

Preferred Experience

• Familiarity with Medicare Advantage, Medicare Supplement, CMS requirements, or regulated health plan operations.
• Experience managing third‑party administrators, outsourced business processes, BPaaS relationships, or other complex vendor partnerships.
• Experience monitoring contracts, statements of work, service-level agreements, performance guarantees, or vendor scorecards.
• Experience working across health plan functions such as claims, enrollment, member services, utilization management, care management, grievances and appeals, quality, risk adjustment, compliance, finance, or technology.
• Experience conducting operational trend analysis, root‑cause analysis, process improvement, or performance remediation.
• Experience supporting an emerging business, new product, market expansion, or rapidly changing operating model.

Knowledge, Skills, and Abilities

• Agility and flexibility to handle multiple responsibilities and comfort with a fast‑paced and changing environment.
• Strong operational judgment and ability to understand how decisions or performance issues in one function affect end‑to‑end business outcomes.
• Ability to translate performance data into clear findings, recommendations, and actions.
• Strong vendor relationship management, negotiation, escalation, and issue‑resolution skills.
• Ability to create practical structure, governance, and accountability in an ambiguous environment.
• Strong collaboration and influencing skills across business, technology, compliance, finance, and leadership partners.
• Clear and confident written, verbal, and executive-level communication skills.
• Ability to move comfortably between strategic context and hands‑on execution.
• Ability to take initiative, along with curiosity, adaptability, and a willingness to roll up your sleeves.
• Sound judgment when handling sensitive operational, contractual, financial, or regulatory information.
• Commitment to continuous improvement, service quality, and measurable results.

Compensation

As of the date of this posting, a good faith estimate of the current pay range is $106,762 - $160,144. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

Benefits

• paid time off
• paid holidays
• community service and self-care days
• medical/dental/vision/pharmacy insurance
• 401(k) matching and non‑contributory plan
• life insurance
• short and long term disability
• education reimbursement
• employee assistance plan (EAP)
• adoption assistance program
• paid family leave program

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Legal and Eligibility

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. The company does not provide employment-based visa sponsorship for this position now or in the future.

Blue Cross of Idaho Health Service, Inc. is an independent licensee of the Blue Cross Blue Shield Association. For roles under Range Health, Ruby Analytics, or other non‑licensed corporate entities: These services and products are managed or delivered by separate operating units or affiliates which are independent from, and not licensed by, the Blue Cross Blue Shield Association.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Company Culture

Blue Cross of Idaho has taken our role as an Idaho‑based health insurance company to heart since 1945. As a not-for-profit, we are driven to help connect Idahoans to quality and affordable healthcare while building strong networks and services. We aim to create a brighter future for all with the help of customer-centric professionals.

Your Health and Wellness Matters

At Blue Cross of Idaho, we care about the health and well‑being of our employees. Our benefits aim to help make your life easier, healthier and more balanced.

Your Career Development Matters

We believe in employee growth, which is why we offer training, tools and numerous resources to assist with professional development.

Your Community Matters

Our employees care deeply about Idaho. We work together to positively impact communities throughout Idaho, and contribute our time through volunteering.

Additional Information

Blue Cross of Idaho will extend reasonable accommodations to qualified individuals with disabilities who are otherwise not able to fully use electronic and online job application systems. For assistance, please send an email to [e-mail].

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