IT Service Delivery & Field Ops Leader

Cardinal Health; Northern (KY); Hybrid; USD 105,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Health savings account (HSA)

401k plan

FSAs

Disability coverage

Job summary

Navista, a Cardinal Health company, seeks a Manager of IT Service Delivery and Field Services to lead IT support delivery operations and field services across multi-site oncology practices. You will drive end-user computing, remote hands services, and a high-quality Digital Employee Experience while aligning IT support with clinical needs.

The role involves managing Tier 1–3 teams, implementing AI-driven solutions, and advancing ITIL maturity to optimize service quality in healthcare

Qualifications

• 8–12 years of IT support operations leadership experience in healthcare or multi-site environments.
• Experience transforming IT service desks with AI, automation and self-service tools.
• Proven track record implementing ITIL processes and ensuring HIPAA/compliance in clinical settings.

Responsibilities

• Lead IT support delivery operations and field services across multi-site practices.
• Mentor Tier 1–3 support teams and drive adoption of automated workflows.

Skills

IT leadership

ITIL 4

AI/Automation in IT

Self-service IT

Change management

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

ManageEngine

Job description

Navista, a Cardinal Health company, seeks a Manager of IT Service Delivery and Field Services to lead IT support delivery operations and field services across multi-site oncology practices. You will drive end-user computing, remote hands services, and a high-quality Digital Employee Experience while aligning IT support with clinical needs.

The role involves managing Tier 1–3 teams, implementing AI-driven solutions, and advancing ITIL maturity to optimize service quality in healthcare