IT Engineer

Navina; Illinois; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Navina, a fast-growing digital health SaaS company, is seeking an IT Engineer to join the IT team. You will support employees, manage onboarding/offboarding, and maintain our IT infrastructure including servers, network devices, and meeting room tech.

You’ll automate IT processes, manage vendor relationships, and assist with information security and HIPAA compliance. Excellent problem-solving and collaboration are essential for success in this hands-on role.

Qualifications

• - 2+ years of hands-on experience in an IT support or administration role, managing company IT infrastructure and internal services.
• - Strong knowledge of macOS and Windows operating systems.
• - Experience with cloud-based productivity suites (e.g., Google Workspace, Slack).
• - Familiarity with identity and access management tools (e.g., JumpCloud, 1Password).
• - Solid understanding of networking concepts and hardware (routers, switches, firewalls).
• - Experience with a ticketing system (e.g., Jira) and endpoint security tools (e.g., SentinelOne).
• - Familiarity with access control systems in an office environment.
• - Proven experience automating IT processes via scripting (Python, Bash) or configuration management tools.
• - Excellent problem-solving and analytical skills, with strong communication abilities — you can explain technical issues clearly to non-technical colleagues.
• - A collaborative mindset and the ability to take ownership of projects while working closely with your teammates.

Responsibilities

• Provide expert-level IT support to employees, troubleshooting software, hardware, and network issues across the company.
• Own the onboarding and offboarding process end-to-end — provisioning laptops, setting up accounts, and ensuring secure de-provisioning.
• Maintain and support our IT infrastructure and physical systems, including the comms room, server racks, network devices, and meeting room technology.
• Manage the lifecycle of IT assets — laptops, monitors, peripherals, and equipment — including procurement, inventory tracking, maintenance, and disposal.
• Identify opportunities to automate repetitive work and build scripts or tools that improve IT operations.
• Manage relationships with IT vendors and support procurement of equipment and software licenses.
• Support the implementation of information security policies, manage user permissions, and help ensure IT operations meet compliance requirements, including HIPAA.
• Create and maintain clear documentation for IT systems, processes, and procedures.

Skills

IT support

macOS

Windows

Networking basics

Automation scripting

Problem solving

Communication

Collaboration

Documentation

Tools

Google Workspace

Slack

Jira

SentinelOne

JumpCloud

1Password

Job description

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits\" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time to giving better care to their patients.

Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon.

We’re looking for an IT Engineer to join our growing IT team in Tel Aviv. You’ll be responsible for the day-to-day systems, infrastructure, and support that keep Navina running — from employee laptops to network infrastructure to the tools our teams rely on every day. This is a hands-on role for someone who takes pride in getting the details right, enjoys solving problems for people, and wants to help build IT operations that scale with a fast-growing company.

Responsibilities

• Provide expert-level IT support to employees, troubleshooting software, hardware, and network issues across the company.
• Own the onboarding and offboarding process end-to-end — provisioning laptops, setting up accounts, and ensuring secure de-provisioning.
• Maintain and support our IT infrastructure and physical systems, including the comms room, server racks, network devices, and meeting room technology.
• Manage the lifecycle of IT assets — laptops, monitors, peripherals, and equipment — including procurement, inventory tracking, maintenance, and disposal.
• Identify opportunities to automate repetitive work and build scripts or tools that improve IT operations.
• Manage relationships with IT vendors and support procurement of equipment and software licenses.
• Support the implementation of information security policies, manage user permissions, and help ensure IT operations meet compliance requirements, including HIPAA.
• Create and maintain clear documentation for IT systems, processes, and procedures.

Requirements

• 2+ years of hands-on experience in an IT support or administration role, managing company IT infrastructure and internal services.
• Strong knowledge of macOS and Windows operating systems.
• Experience with cloud-based productivity suites (e.g., Google Workspace, Slack).
• Familiarity with identity and access management tools (e.g., JumpCloud, 1Password).
• Solid understanding of networking concepts and hardware (routers, switches, firewalls).
• Experience with a ticketing system (e.g., Jira) and endpoint security tools (e.g., SentinelOne).
• Familiarity with access control systems in an office environment.
• Proven experience automating IT processes via scripting (Python, Bash) or configuration management tools.
• Excellent problem-solving and analytical skills, with strong communication abilities — you can explain technical issues clearly to non-technical colleagues.
• A collaborative mindset and the ability to take ownership of projects while working closely with your teammates.

You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience.