IT Engineer - 175432

ZP Group; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

Piper Companies is seeking an IT Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position. The IT Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities include leading onboarding sessions, deploying platform integrations, and guiding customers through technical requirements

Qualifications

• 2+ years in networking, technical support, onboarding or related role.
• Solid knowledge of TCP/IP, DNS, subnetting, firewall policies, SSH, SNMP.
• Understanding of CVEs, CVSS, software hardening concepts.
• Experience presenting to customers and leading demos or training.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Deploy and configure platform integrations and VM-based collectors.
• Guide technical requirements including IP addressing, DNS and firewall rules.
• Support cloud-to-cloud API integrations and platform migrations.
• Troubleshoot onboarding challenges and coordinate with internal teams as needed.

Skills

Customer onboarding

Demos & training

Network troubleshooting

Customer communication

Education

Bachelor's degree or equivalent

Job description

Piper Companies is seeking an IT Engineer to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The IT Engineer will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the IT Engineer include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the IT Engineer include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the IT Engineer:

Salary Range: $22-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.

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