IT Specialist - 175433

ZP Group; United States; Remote; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Sick leave

401K

Job summary

Piper Companies is seeking an IT Specialist for a remote 3-month contract position. You will partner with customers during onboarding, activation, and platform adoption, acting as a technical resource throughout the lifecycle.

Responsibilities include leading onboarding sessions, configuring integrations, and guiding network-related requirements while coordinating with internal teams to ensure a positive customer experience.

Qualifications

• Bachelor's degree or equivalent experience in IT-related field.
• Experience communicating technical concepts to customers.
• Experience with onboarding, implementation, and customer success.

Responsibilities

• Lead customer onboarding and activation sessions with customer IT teams.
• Assist with VM-based collectors, connectors, and telemetry in customer networks.
• Explain technical requirements including IP addressing, DNS, firewalls, and VPN connectivity.
• Support cloud-to-cloud API integrations, platform migrations, and onboarding initiatives.
• Troubleshoot onboarding challenges and coordinate with internal teams on escalation.

Skills

Networking fundamentals

Customer communication

Technical onboarding

Cloud API integrations

Troubleshooting

Education

Bachelor's degree in Information Technology/CS/C cybersecurity

Tools

Virtual machine deployment

DNS

SSH/SNMP

Cloud platforms

Job description

Piper Companies is seeking an IT Specialist to join an established organization within the networking and technology services industry for a remote 3-month contract position (with extensions). The IT Specialist will partner with customers during implementation, activation, and platform adoption efforts while serving as a technical resource throughout the onboarding lifecycle.

Responsibilities of the IT Specialist include:

• Lead customer onboarding and activation sessions, partnering with customer IT teams to deploy and configure platform integrations.
• Assist with implementation of virtual machine-based collectors, connectors, and telemetry solutions within customer network environments.
• Guide customers through technical requirements involving IP addressing, DNS, firewall rules, access credentials, and network connectivity.
• Support cloud-to-cloud API integrations, contract onboarding, platform migrations, and adoption initiatives while ensuring a positive customer experience.
• Troubleshoot onboarding challenges, coordinate issue resolution, and collaborate with internal teams when escalation is required.

Qualifications for the IT Specialist include:

• 2+ years of experience in networking, technical support, implementation, onboarding, customer success, or a related technology-focused role.
• Working knowledge of networking fundamentals including TCP/IP, subnetting, DNS, firewall policies, SSH, SNMP, and virtual machine deployment.
• Understanding of cybersecurity concepts such as CVEs, CVSS scoring, software hardening practices, and end-of-support/end-of-life device considerations.
• Experience communicating technical concepts to customers and conducting demos, training sessions, or implementation meetings.
• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.

Compensation for the IT Specialist:

Salary Range: $22-$35/hr (USD)

Comprehensive Benefits: Medical, Dental, Vision, sick leave if required by law, and 401K

This job opens for applications on 9/25/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer onboarding, implementation specialist, network support, technical support, customer success, Cisco networking, telemetry, virtual machines, VM deployment, API integrations, cloud platforms, SaaS onboarding, network configuration, DNS, IP addressing, subnetting, SNMP, SSH, firewall administration, cybersecurity, CVE, CVSS, software hardening, cloud migration, troubleshooting, customer training, platform adoption, professional services, endpoint visibility, infrastructure support, networking engineer, implementation consultant, technical account management, data integration, cloud connectivity, stakeholder communication, enterprise technology, IT operations.