IT Engineer

Hark; San Jose (CA); On-site; USD 100,000 - 180,000; Full time

Job summary

Hark, located in San Jose, California, is searching for an IT Engineer responsible for managing internal IT infrastructure from device management to employee support. This hands-on role requires an individual who excels in troubleshooting, automation, and managing identity across various digital platforms.

The ideal candidate should have 2–5 years of IT experience, familiarity with Mac management, and a passion for enhancing workflows through automation. This position offers a competitive salary ranging from $100,000 to $180,000 annually.

Qualifications

• 2–5 years of IT experience in a startup or fast-moving tech environment.
• Hands-on experience with modern Mac fleet management tools like Kandji or Jamf.
• Strong troubleshooting instincts to debug access issues.

Responsibilities

• Own the full employee device lifecycle, including provisioning and offboarding.
• Manage identity and access across Hark’s SaaS stack.
• Provide high-quality support for hardware and software issues.

Skills

IT experience in a startup

Mac fleet management

SSO and identity management

Troubleshooting skills

Scripting for automation

Job description

About Hark

Hark is an artificial intelligence company building advanced, personalized intelligence. One that is proactive, multimodal, and capable of interacting with the world through speech, text, vision, and persistent memory.

We’re pairing that intelligence with next-generation hardware to create a universal interface between humans and machines. While today’s AI largely operates through chat boxes and decade-old devices, Hark is focused on what comes next: agentic systems that interact naturally with people and the real world.

To get there, we’re developing multimodal models and next-generation AI hardware together - designed from the ground up as a single, unified interface for a new era of intelligent systems.

About the Role

We’re hiring an IT Engineer to own Hark’s internal IT infrastructure end-to-end. That means device management, identity and access, onboarding/offboarding, and the day-to-day support that keeps the team running. You’ll be the person who makes sure everything just works — and when it doesn’t, you fix it fast.

In this high-ownership, hands-on position, you will be responsible for building systems from the ground up, implementing automation where possible, and serving as the primary technical resource for the entire team.

Responsibilities

• Own the full employee device lifecycle: provisioning, MDM enrollment (Kandji), configuration, and offboarding.
• Manage identity and access across Hark’s SaaS stack (Okta/SSO, Google Workspace, and more).
• Build and maintain onboarding/offboarding workflows — automate wherever possible.
• Provide responsive, high-quality support to employees across hardware, software, and access issues.
• Maintain least-privilege access controls and contribute to Hark’s security posture.
• Identify and eliminate repetitive manual work through scripting and automation.

Requirements

• 2–5 years of IT experience in a startup or fast-moving tech environment.
• Hands‐on experience with modern Mac fleet management (Kandji or Jamf).
• Familiarity with SSO and identity management (Okta or similar).
• Strong troubleshooting instincts — you can debug a broken enrollment or access issue without a runbook.
• Excellent communication and a service mindset; you’re the person the team trusts to get things done.
• Ability to write basic scripts to automate repetitive tasks (Bash, Python, or similar).

Bonus Qualifications

• Experience at a Kandji/Jamf shop or as a Kandji/Rippling alumni.
• Background at a startup that built IT from scratch
• Familiarity with least-privilege provisioning and access review processes.

Compensation

The US base salary range for this full-time position is between $100,000 - $180,000 annually.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.