IT Engineer

Rho; San Francisco (CA); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Equity

Job summary

Rho, the modern fintech banking platform, is hiring an IT Engineer to own the technology backbone for the SF office and distributed team. You'll be the go-to person for employee IT support, device and identity management, and the systems that help Rho move fast.

This hands-on, in-office role in SF is ideal for someone who loves solving problems for colleagues and building scalable IT operations at a high-growth fintech, with opportunities to build processes and collaborate with Security, People,

Qualifications

• 5+ years IT support/IT operations in a fast-paced startup.
• Proficient in macOS and Windows administration with MDM and SSO.
• Excellent troubleshooting and documentation skills.

Responsibilities

• Serve as primary point of contact for employee IT support with fast, friendly resolution.
• Own device lifecycle management across macOS and Windows, including provisioning, MDM, and offboarding.
• Administer core identity and SaaS systems (SSO, Google Workspace, Slack).
• Manage the NYC office IT infrastructure—networking, AV, conference rooms, and on-site hardware.
• Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
• Partner with Security, People, and Finance on access controls, compliance, and asset management.
• Lead IT onboarding for new hires and ensure a seamless day-one experience.

Skills

IT support

MacOS

Windows

MDM tools

SSO / Identity

Google Workspace

SaaS administration

Networking

Troubleshooting

Communication

Tools

MDM tools

Google Workspace

Slack

Conference room tech

Networking hardware

Job description

About Us

Rho is the modern banking platform built for the AI era. Startups and growth‑stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About Us

Rho is the modern banking platform built for the AI era. Startups and growth‑stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.

About The Role

Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You'll be the go‑to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands‑on, in‑office role based in our SF office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high‑growth fintech.

Responsibilities

• Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution.
• Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
• Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
• Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on‑site hardware.
• Build and document IT processes, runbooks, and self‑service resources that scale as Rho grows.
• Partner with Security, People, and Finance on access controls, compliance, and asset management.
• Lead IT onboarding for new hires and ensure a seamless day‑one experience.

Qualifications

• 5+ years of IT support or IT operations experience, ideally in a fast‑paced, high‑growth environment.
• Hands‑on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
• Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
• Experience managing office IT infrastructure, including networking, AV, and conference room technology.
• Excellent troubleshooting skills and a customer‑service mindset — you make IT feel easy for your colleagues.
• A clear communicator who can document processes and support non‑technical teammates.
• Willing and able to work on‑site 5 days per week in our SF office.

Our people are our most valuable asset. The salary range for this role is $90,000 - $180,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.