IT Engineer

Virginia.gov; Richmond (AL); On-site; USD 39,000 - 41,000; Part time

Job summary

The Virginia Department of Veteran Servies seeks a part-time IT Engineer to provide essential IT support for Headquarters and DVS locations in Richmond, including end-user assistance, network support, and application troubleshooting.

This role requires hands-on experience with network devices, desktop software, VOIP, wireless, and IT asset management, with strong collaboration and documentation duties.

Qualifications

• Provide first-line IT support for end users and triage IT issues.
• Resolve network and infrastructure issues to maintain operations.
• Configure and troubleshoot firewalls, routers, switches and other network devices.
• Support DVS applications and standard desktop software (Adobe, Microsoft, etc.).
• Install and troubleshoot wireless access points and extenders.
• Install voice and network cabling, IPsec, and WAN/ISP solutions.
• Troubleshoot desktop/laptop hardware, software, and mobile devices.
• Support VOIP, analog, softphones, and eFax systems.
• Monitor computer systems and network performance.
• Prepare technical documentation and update system procedures.
• Communicate clearly with staff and stakeholders; coordinate with IT team.
• Track IT assets and end-user support activity in ticketing system.

Responsibilities

• Provide IT end-user support and triage IT issues.
• Assist network services and troubleshoot connectivity problems.
• Configure and maintain network devices (firewalls, routers, switches).
• Support and troubleshoot DVS applications and standard software.
• Set up wireless networks and cabling for facilities.
• Assist with VOIP and telephony-related troubleshooting.
• Monitor system performance and document changes.

Skills

IT support

Network troubleshooting

Firewall configuration

Router/Switch management

End-user support

Application troubleshooting

Wireless access points

VoIP/Phone systems

Cable installation

PC hardware/software support

Ticketing system

Documentation

Team collaboration

Education

College coursework in related field

Job description

Title: IT Engineer

State Role Title: Info Technology Specialist I

Hiring Range: $28.98/hr

Pay Band: Part-time (Hourly)

Agency: Dept of Veterans Services

Location: DVS HQ-Richmond

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Veteran Servies seeks a part-time IT Engineer. This part‑time role will provide essential IT support for Headquarters and Department of Veteran Services (DVS) locations, including end‑user assistance, network support, and application troubleshooting.

Minimum Qualifications

• Serve as the first point of contact for IT inquiries. Support the IT service desk and triage of IT issues.
• Ability to resolve network and infrastructure issues.
• Experience with set up, configure, upgrade, manage, and troubleshoot firewalls, routers, switches and other network devices.
• Ability to provide application support for all DVS applications and any standard desktop applications (Adobe, Microsoft, etc.).
• Ability to install and troubleshoot wireless access points and extenders.
• Ability to install voice and network cabling, IPsec, and various WAN and Internet service provider solutions.
• Experience with resolving issues related to desktop and laptop PC hardware, software, and operations, mobile devices (IOS and Android)
• Resolve issues related to voice / telephone systems (VOIP, analog, softphones, eFax, etc.).
• Ability to monitor computer systems and network performance.
• Provide technical opinions on various activities related to the design, documentation, implementation, calibration, repairs, and maintenance of network hardware and software
• Attend regular team meetings.
• Collaborate consistently with supervisors and project stakeholders to align on goals, progress, and requirements
• Collaborate with other team members to share daily duties and suggested troubleshooting methods and solutions.
• Maintain clear and proactive updates to the supervisor regarding task completion and progress.
• Track all end-user support activities through our ticketing system.
• Ability to track all IT assets.
• Document any changes to systems, update training and system documents, and write up new procedures to solve issues and problems
• Demonstrate a professional and courteous attitude with all DVS staff and customers/clients (veterans & family), and support vendors, while communicating clearly and effectively with each.
• Coordinate and update the IT team calendar to reflect upcoming absences, travel plans, and operational activities.
• Maintain accurate tracking of IT projects and assignments delegated by IT leadership.
• Lead and coordinate IT projects as directed, ensuring effective planning, execution, and communication.
• Consistently complete assigned tasks within established timelines and performance expectations.

Additional Considerations

College coursework in related field or equivalent combination of education and experience perferred. IT training or related course is acceptable

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: N/A

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note:: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.