Veterans Services Representative

Virginia Information Technologies Agency - DHRM; Richmond (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

Dept of Veterans Services in Virginia seeks a Veterans Services Representative to advocate for and assist veterans in preparing and pursuing benefits claims. The role educates veterans and dependents on federal and state programs and conducts outreach to promote VDVS services.

The position requires knowledge of veterans’ benefits laws, strong communication and public speaking skills, and willingness to travel for community outreach.

Qualifications

• REAL ID is required for employment and USDVA accreditation prerequisites.
• Knowledge of laws and regulations pertaining to veterans’ benefits preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply them to casework.
• Strong communication skills, both oral and written.
• Public speaking and customer service skills are required.
• Some overnight travel and regular community outreach, including some weekends or holidays, is required.

Responsibilities

• Advocate for and assist veterans and dependents in preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
• Conduct outreach to promote VDVS and the programs offered.

Skills

Regulations knowledge

Veteran/Military community experience

Legal interpretation

Communication skills

Public speaking

Customer service

Travel/outreach

Job description

Title: Veterans Services Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $52,162 – $56,890

Pay Band: 4

Agency: Dept of Veterans Services

Location:McGuire VA Med Cntr Benefits

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public – G

Job Duties

To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To conduct outreach to promote VDVS and the programs offered.

Minimum Qualifications

REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation. Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and/or military veteran communities. Ability to interpret complex laws and regulations and apply them to casework. Ability to communicate effectively, both orally and in writing. Strong customer service and public speaking skills. Some overnight travel and regular community outreach, including some weekends or holidays, is required.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.