IT Endpoint & Classroom Tech Specialist II

Florida Gulf Coast University; Lexington (VA); On-site; USD 50,000 - 72,000; Full time

Job summary

Florida Gulf Coast University is seeking an IT Client Support Specialist II to deliver advanced technical support for university-owned devices, applications, and technology services. You will diagnose hardware, software, and endpoint issues; deploy and maintain FGCU endpoint devices; support classroom and laboratory technology; manage assets, document solutions, and contribute to service improvements.

Ideal candidates will have strong customer service skills, experience with Windows/macOS,

Qualifications

• Requires a high school diploma and 3+ years of full-time IT/help desk experience.
• Experience supporting enterprise Windows and macOS environments.
• Experience delivering strong customer service in a professional setting.
• Experience supporting Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams).
• Experience troubleshooting hardware, software, and endpoint devices.
• Familiarity with ITSM ticketing systems for incident tracking and requests.

Responsibilities

• Troubleshoot and resolve hardware, software, and peripheral issues for university devices.
• Deploy and maintain FGCU-owned endpoint devices per security standards.
• Provide user guidance via phone, email, walk-in, and ticketing system; escalate when needed with clear communication.
• Assist with device setups and asset management; maintain accurate records.
• Document solutions and contribute to knowledge base; train student employees and staff.
• Support classroom and lab technology readiness and participate in technology projects and service improvements.

Skills

Windows administration

macOS administration

ITSM tools

Customer support

End-user training

Documentation

Education

High school diploma

Tools

TeamDynamix

ServiceNow

Zendesk

SCCM/Intune

Jamf Pro

Job description

Florida Gulf Coast University is seeking an IT Client Support Specialist II to deliver advanced technical support for university-owned devices, applications, and technology services. You will diagnose hardware, software, and endpoint issues; deploy and maintain FGCU endpoint devices; support classroom and laboratory technology; manage assets, document solutions, and contribute to service improvements.

Ideal candidates will have strong customer service skills, experience with Windows/macOS,