IT End User Specialist II

Radiology Imaging Associates; Englewood (CO); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

EAP

Long Term Disability

Paid Time Off

Paid holidays

Job summary

Radiology Imaging Associates in Englewood, CO is seeking an IT End User Specialist II to provide advanced front-line support for hardware, software, and peripherals across multiple Colorado facilities. This on-site role requires strong customer service and problem-solving skills, timely ticket handling, and collaboration with senior IT staff.

Responsibilities include logging and triaging requests, performing advanced troubleshooting, site visits, and managing end-user applications.

Qualifications

• Excellent customer service skills and ability to translate tech details for end users.
• Knowledge of basic IT security practices and protocols.
• In-depth knowledge of Windows operating systems and hardware.
• Understanding of advanced network structures and concepts.
• Experience with Microsoft 365 and IAM concepts.

Responsibilities

• Provides excellent customer service to end-users.
• Logs, triages, and manages IT support requests in a first-contact scenario.
• Performs advanced troubleshooting for hardware, software, and networking issues.
• Escalates complex issues to higher level teams when needed.
• Documents solutions to increase efficiency and reduce resolution times.
• Performs end-user account management tasks.
• Conducts regular site visits and field work.
• Manages end-user focused applications and participates in on-call rotations.

Skills

Customer service

Windows OS

Networking basics

Microsoft 365

Identity and Access Management (IAM)

IT security basics

Problem solving

Healthcare IT

Education

High school diploma or equivalent

Associate degree in computer science or related field

A+ Certification - Preferred

Job description

IT End User Specialist II | Englewood, CO
Reporting to IT Business Applications Manager
Employment Type: Full Time. This position requires on-site support for multiple facilities in Colorado. Local candidates only.

Radiology Imaging Associates (RIA) is a physician-led radiology practice comprised of over 120 fellowship-trained radiologists delivering innovative diagnostic and interventional care across Colorado and beyond. Our IT team plays a crucial role in supporting that mission by ensuring high-performing, secure, and responsive technology systems.

Summary of Position

The IT End User Specialist II provides advanced front-line technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. This role is responsible for opening, responding to, and resolving service tickets in a timely manner according to service level agreements. The IT End User Specialist II must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations or when appropriate, elevate or route them to appropriate IT staff members.

Job Responsibilities

• Provides excellent customer service to end-users
• Logs, triages, and manages IT support requests for end-users in a first-contact scenario.
• Provides effective advanced troubleshooting for common technical issues related to hardware, software, and networking.
• Identifies and escalates more technically challenging issues to higher level support teams
• Documents solutions to common issues to increase efficiency and reduce first call resolution times
• Provides advanced user and computer account management tasks
• Performs regular site visits and field work
• Works directly with higher-level support teams
• Manages and Maintains end-user focused applications
• Participates in On-Call rotations
• Other duties as assigned

Supervisory Responsibilities

• None

Experience/Skill Requirements

• Excellent customer service skills with the ability to convey technical information in user-friendly terms.
• Knowledge of basic IT security practices and protocols
• In depth knowledge of Windows operating systems and hardware
• Understanding of advanced network structures and concepts
• Excellent problem-solving and critical thinking skills
• Advanced understanding of Microsoft 365
• Advanced understanding of Identity and Access Management (IAM)
• 2-5 years of Healthcare IT experience, preferably in radiology
• Reliable transportation

Other Requirements/Physical Demands

• High school diploma or equivalent; Associate degree in computer science or related field - Preferred
• A+ Certificate - Preferred
• Must be able to work in small confined spaces (2x2')
• Must be able to regularly lift 50+ lbs

Compensation for this role is between $65,790 to $81,203 on an annual basis

In accordance with Colorado law, the range provided is Radiology Imaging Associates' reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

Our benefits include

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.