IT Documentation Specialist — Clear, Impactful Tech Writing

Goldbelt Nighthawk, LLC; United States; On-site; USD 83,000 - 86,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company matching

Paid time off

Professional development opportunities

Job summary

Goldbelt Nighthawk, LLC is seeking an IT Documentation Specialist to develop, maintain, and organize technical and operational documentation for EFMSS and related IT systems. The role ensures accurate documentation of configurations, processes, work specifications, business requirements, and reporting information.

Responsibilities include maintaining docs for NPS operations, conducting quality reviews, and translating complex technical information into clear materials.

Qualifications

• 2–3 years of experience developing, maintaining, or managing technical documentation.
• Experience documenting technical processes, systems, or procedures.
• Experience using Microsoft Office or comparable documentation tools.

Responsibilities

• Maintain documentation related to NPS operations, work specifications, system configurations, business practices, and business requirements.
• Ensure all processes are documented properly in the appropriate systems manuals.
• Conduct quality reviews of documentation before acceptance and routine quarterly reviews.
• Perform other duties as needed.

Skills

Technical writing

IT operations

Documentation processes

Translate technical information

Attention to detail

Education

Associate's or bachelor's degree in Technical Writing, Communications, Information Technology, Information Systems, English, or a related field

Tools

Microsoft Office

Job description

Goldbelt Nighthawk, LLC is seeking an IT Documentation Specialist to develop, maintain, and organize technical and operational documentation for EFMSS and related IT systems. The role ensures accurate documentation of configurations, processes, work specifications, business requirements, and reporting information.

Responsibilities include maintaining docs for NPS operations, conducting quality reviews, and translating complex technical information into clear materials.