IT - DJJ - Client Technologies Technician - Intermediate - Help Desk Support & Automation Specialist

BlackCube Labs; Columbia (SC); On-site; USD 57,000 - 81,000; Full time

Job summary

BlackCube Labs is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The role supports staff across education, medical, and facility operations, resolving tickets from end-to-end and guiding users through common issues.

You will work with the Help Desk Manager to document procedures, create SOPs, and identify opportunities to automate routine tasks using PowerShell, Power Automate, and the Microsoft Power

Qualifications

• 10+ years of IT troubleshooting, help desk, and/or technical support.
• 10+ years of experience using ticketing software.
• Experience with network-to-endpoint issues.
• Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree)

Responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Education

Bachelor’s degree or equivalent relevant experience

Tools

PowerShell

Power Automate

Microsoft Power Platform

Endpoint management

Microsoft Intune

MD-102 certification

Job description

Security Comments

• 7 Year Standard Background Check & Credit History Check
• 5-Panel Drug Screen
• E-Verify
• DSS Central Registry Check
• TB Test

Why is this position open: New position for an experienced Help Desk Support & Automation Specialist to provide first-line technical support

Max Bill Rate: $50.00/hour

Will close to submissions on November 13th, 2026, 5:00PM EST.

Interview Process: 1st Round Virtual Interviews followed by a 2nd Round Onsite Interview

Duration of the Contract: 6 Months

Possibility for Extension: Yes

Work Location: Fully Onsite

Candidate location: Candidate must be a CURRENT SC resident. No relocation allowed.

Position overview

SCDJJ is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The position supports staff in education, medical, and other facility operations. The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work. This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility’s required background screening before starting.

Key responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Required qualifications

• 10+ years of experience using ticketing software; experience with any ticketing platform is acceptable.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience with network-to-endpoint issues.
• Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree)

Preferred qualifications

• Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
• Experience developing AI-enabled workflows or other automation.
• Endpoint management experience.
• Microsoft Intune experience.
• Microsoft MD-102 certification.

Work environment and screening

This is an onsite desk-based position at a heavily secured facility. The role does not involve travel or overnight work. Candidates must pass the facility’s required background screening, which will include a criminal history check, 5 panel drug screening, and credit report.