IT Director — Managed Services (MSP)

Bowman Williams; New York (NY); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

401(k) with 5% employer match

PTO + Sick Days + Paid Holidays

Professional growth opportunities

Job summary

A growing managed services provider is seeking an IT Director to lead a team of senior engineers in Midtown Manhattan. This executive role requires over 8 years of MSP experience and strong leadership capabilities. You'll enhance service delivery and mentor technical talent in a collaborative environment focused on innovation and integrity. Competitive salary and benefits are included, with a hybrid work model after onboarding.

Qualifications

• 8+ years of MSP industry experience in multi-client environments.
• Strong leadership background managing technical teams.
• Hands-on knowledge of virtualization and networking.

Responsibilities

• Lead a team of senior NOC and Level-3 engineers.
• Manage performance and ensure SLA excellence.
• Enhance monitoring platforms and service delivery workflows.

Skills

MSP industry experience

Leadership

VMware

Citrix

Networking & security practices

PSA/RMM stack

Communication

Tools

VMware

Citrix

Job description

Base pay range

$15.00/yr - $170,000.00/yr

Additional compensation types

Annual Bonus and Sign-on bonus

IT Director — Managed Services (MSP)

📍 Midtown Manhattan — Onsite to Start (Hybrid Flex after ramp-up)

💰 $150,000 – $170,000 + Bonus + Full Benefits

🏢 Growing MSP | Leadership Role | Career Growth

Are you a seasoned MSP leader ready to step into a strategic IT Director role? This is a high‑visibility opportunity to guide a technically strong team, refine operations, and help a fast‑growing managed services provider scale its infrastructure and service delivery.

This organization has spent 20+ years delivering cloud and managed IT services to professional service firms across the U.S. Their core values — care, innovation, teamwork, integrity — define everything they do. The culture is collaborative, quality‑driven, and built around supporting clients and employees for the long term.

The Role

As IT Director, you will lead a team of 7 senior NOC & Level‑3 engineers, drive performance, and champion service excellence. You'll be accountable for operational stability, talent development, escalations oversight, and continuous improvement across the engineering and monitoring functions.

This is not a ticket‑grinder role — but you will occasionally step into complex escalations and guide high‑impact technical decisions.

What You’ll Do

• Lead & mentor a team of senior NOC/L3 engineers
• Set priorities, manage performance, and ensure SLA excellence
• Work closely with executive leadership on operational strategy
• Enhance monitoring platforms & service delivery workflows
• Provide oversight & guidance on complex escalations when needed
• Support project planning, execution, and quality standards
• Build a culture of accountability, growth, and team success

What We’re Looking For

• ✅ 8+ years of MSP industry experience — multi‑client environments a must
• ✅ Strong leadership background managing technical teams
• ✅ Hands‑on knowledge of:
  • VMware / Citrix
  • Networking & security practices
  • PSA/RMM stack performance & tuning
• ✅ Ability to mentor, coach, and develop engineering talent
• ✅ Strong communicator comfortable interfacing with leadership & clients
• ✅ Process‑minded, disciplined, and proactive problem solver

Why This Role Stands Out

• ✨ Direct path to senior leadership influence
• ✨ Well‑established MSP with modern cloud stack
• ✨ Culture of teamwork, innovation, and integrity
• ✨ High‑impact seat — ability to drive positive change
• ✨ Stable, people‑first environment with long‑term career upside

Benefits

• 401(k) with 5% employer match
• PTO + Sick Days + Paid Holidays (PTO grows with tenure)
• Professional growth & internal promotion culture
• Future earning opportunities as the company expands

📌 Must be local to NYC — onsite M–F initially (hybrid after onboarding)

📌 MSP leadership experience required

Seniority level: Executive

Employment type: Full‑time

Job function: Information Technology

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