Director of Technology Strategy and Operations (6029)

NextPath Workforce Solutions; Longwood (FL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Life insurance

Professional development assistance

Retirement plan

Job summary

NextPath Workforce Solutions is seeking a Director of Managed Services in Longwood, FL. This onsite role leads Technical Account Managers and service teams to drive performance, SLAs, and client satisfaction while partnering with executive leadership.

You will coach managers on staffing, capacity planning, and succession, owning key metrics, security governance, and client communications to ensure high-quality service delivery and growth opportunities.

Qualifications

• MBA and a bachelor’s degree in computer science, information systems, engineering, or a related field.
• 15+ years of experience in IT services, managed services, or technology consulting.
• 5+ years leading service delivery teams, including managers or team leads.
• Hands-on experience with Microsoft 365, including Intune, Defender, and Purview.

Responsibilities

• Lead Technical Account Managers and service teams to meet performance, SLAs, KPIs, and standards.
• Coach managers on hiring, staffing, capacity planning, and succession planning.
• Own performance metrics such as resolution times, ticket backlogs, utilization, gross margin, and client satisfaction.
• Promote security best practices across client environments (security, governance, patching).
• Serve as senior escalation point for major incidents and client communications.

Skills

Leadership

Account management

KPI ownership

Executive communication

IT governance

Education

MBA and bachelor's degree in CS/IS/engineering or related field

Tools

ConnectWise

Autotask

HaloPSA

NinjaOne

Intune

Defender

Purview

Job description

Posting Title: Director of Managed Services – Longwood, FL

Hook: Lead the growth and performance of a managed services organization while partnering directly with executive leadership. This onsite opportunity offers a $130,000–$150,000 base salary, consideration up to $170,000, comprehensive benefits, and the chance to influence client outcomes, service delivery, and business strategy.

Quick Facts

• Location: Longwood, Florida; onsite
• Employment Type: Direct Hire
• License/Certs: No required license listed; Microsoft certifications preferred

Pay & Benefits

• Base salary: $130,000–$150,000
• Health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid time off and paid holidays
• Life insurance
• Professional development assistance
• Retirement plan

What You’ll Do

• Lead Technical Account Managers and hold service teams accountable for performance, SLAs, KPIs, and service standards.
• Coach managers and guide hiring, staffing, capacity planning, performance goals, and succession planning.
• Own managed services performance metrics, including resolution times, ticket backlogs, utilization, billable hours, gross margin, retention, and client satisfaction.
• Promote security, compliance, patching, governance, and Microsoft security best practices across client environments.
• Serve as the senior escalation point for major incidents, lead client communications, and oversee post-incident reviews.
• Advise clients on technology roadmaps, business workflows, ERP and business applications, and operational efficiency.
• Lead executive client meetings, improve retention and satisfaction, and identify opportunities for account growth.

What You Need

• MBA and a bachelor’s degree in computer science, information systems, engineering, or a related field.
• 15+ years of experience in IT services, managed services, or technology consulting.
• 5+ years leading service delivery teams, including managers or team leads.
• Recent hands-on experience with Microsoft 365, including Intune, Defender, and Purview.
• Experience with Windows Server, macOS and device management, cybersecurity, networking, and managed security services.
• Direct ownership of service and financial KPIs such as SLA attainment, CSAT/NPS, utilization, gross margin, and retention.
• Executive communication, client relationship management, and the ability to translate technical strategies into business value.
• Experience with PSA and RMM platforms such as ConnectWise, Autotask, HaloPSA, NinjaOne, or similar.

Preferred

• Experience working for or with a Microsoft partner.
• Microsoft Modern Work, Security, Azure, or related certifications.
• Experience with Agile/Scrum collaboration models, IT governance frameworks, and security compliance programs.
• Success improving service delivery, technician utilization, capacity planning, security posture, or team performance.

About the Assignment

Join a growing technology services organization delivering managed IT services, Microsoft 365 and Azure management, cybersecurity, networking, business software consulting, workflow automation, and technology strategy. This role provides an opportunity to work closely with executive leadership and make a measurable impact on client outcomes and business performance.

NextPath is an Equal Opportunity Employer (“EEO”)/Protected Veterans/Individuals with Disabilities/E-Verify Employer and welcomes all to apply to NextPath.