IT Desktop Technician Support

TechDigital Group; Hebron (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Deskside Support Technician to join their team. This full-time role involves providing essential technical support, troubleshooting hardware and software issues, and ensuring smooth operations for users. The ideal candidate will have a solid background in deskside support, excellent communication skills, and a passion for technology. You'll be responsible for managing asset inventory, delivering and installing equipment, and providing tier 1 support for network and telephony systems. If you're ready to make an impact and thrive in a dynamic environment, this opportunity is for you!

Qualifications

• 2+ years of deskside support experience preferred.
• Good communication and interpersonal skills are essential.

Responsibilities

• Provide deskside support and troubleshoot hardware/software issues.
• Manage IT ticket queue and coordinate with next-level support.

Skills

Deskside Support

Troubleshooting

Communication Skills

Interpersonal Skills

IT Ticket Management

Education

A+ Certification

Tools

Zebra Printers

Handheld Scanners

Job description

Schedule: Full Time - Second Shift 2 pm -10:30 pm M-F

Description & Requirement:

1. Provide Deskside Support including general computer hardware and software troubleshooting
2. Request, enable and setup accounts and access for new users
3. Install standard image for new and re-image systems
4. Configure (hardware, software) client computers prior to installation
5. Maintain and troubleshoot local Zebra and Client printers and handheld scanners
6. Support warehouse application and hardware systems including a Pick to Light and Print and Apply System (training will be provided; interest in learning is necessary)
7. Receive and organize asset inventory
8. Deliver/Install Assets
9. Terminate, dispose of, relocate assets as needed
10. Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
11. Provide technical assistance during install/conversion as requested for in-house and remote users
12. Manage IT Ticket Queue of requests to meet the SLA requirement
13. Coordinate with next Level support for any open issues
14. Willing to work different shifts as needed
15. Tier 1 support for Network/LAN/Telephony

Qualifications:

1. 2+ years desk side support experience preferred
2. Good communication and interpersonal skills to work with customers
3. A+ Certification preferred
4. US Citizen or Permanent Resident required
5. Onsite Support, not remote