Information Technology (IT) Desktop Support Technician

Peraton; Whitehurst (MD); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a mid-level IT Desktop Support Technician to enhance their desktop infrastructure. In this role, you will be responsible for maintaining and troubleshooting organizational computer systems and peripherals, ensuring optimal performance for end users. You will work closely with IT operations and program teams to deliver effective support, manage network equipment, and provide solutions to technical issues. This position offers a chance to be part of a critical National Security program, with opportunities for professional growth and a comprehensive benefits package, including generous PTO and bonuses.

Benefits

Heavily subsidized employee benefits

25 days of PTO

Attractive bonus plan

Qualifications

• 8+ years of experience in IT support with a relevant degree.
• Current Security+ Certification and active TS/SCI clearance.

Responsibilities

• Support and maintain desktop systems and peripherals.
• Troubleshoot and resolve desktop problems for end users.
• Collaborate with IT teams for efficient desktop operations.

Skills

Windows desktop maintenance

Network equipment troubleshooting

Security+ Certification

Cisco network equipment administration

Education

BS/BA

MS/MA

PhD

Tools

Windows OS

Cisco equipment

Job description

Basic Qualifications

• Experience maintaining Windows desktop equipment, peripherals and associated network equipment.
• Minimum of 8 years with BS/BA, minimum of 6 years with MS/MA, minimum of 3 years with PhD.
• Current Security+ Certification.
• Active TS/SCI clearance w/poly.

Desired Qualifications

• 2 years’ experience supporting Cisco network equipment administration is highly desirable.

Salary Range Estimate

The estimate displayed represents the typical salary range for this position and is just one component of Peraton's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Peraton provides a variety of benefits to employees.

Benefits

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and participation in an attractive bonus plan.

Job Description

Peraton is seeking a mid-level Information Technology (IT) Desktop Support Technician to manage Corporate and Program desktop infrastructure needs within the Annapolis Junction, MD location. The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, peripherals and related network equipment. This includes imaging, installing, and maintaining all organizational hardware and related network equipment while ensuring optimal workstation performance. The technician will also assist with troubleshooting problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required. Duties include (but are not limited to):

• On-site analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products supporting end user desktops.
• Collaborate with ITOps and Program team members to ensure efficient operation of the organization's desktop computing environment.
• Where required, administer and resolve issues with associated end-user workstation network software products.
• Assist with corporate and client network equipment maintenance including port configurations, port security, and device upgrades.
• Receive and respond to incoming calls, and/or tickets/work orders regarding desktop problems.
• If necessary, liaise with Corporate IT personnel and/or third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.