Desktop Support Technician

NTT DATA, Inc.; McKinney (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

NTT DATA, Inc. in McKinney, TX is seeking a Desktop Support Technician to provide onsite user assistance and issue resolution at a client site.

The role covers desktop, notebook, printer, and basic network device support, including smart hands for on-site devices, with emphasis on timely ticket closure and customer service. Travel may be required to support multiple sites.

Qualifications

• 3+ years of IT/Desktop Support experience.
• Strong knowledge of Windows operating systems.
• A+ certification or equivalent hardware knowledge preferred.
• Excellent client service and communication skills.
• Ability to travel overnight domestically or internationally if required.

Responsibilities

• Provide onsite desktop, notebook, printer, and basic network device support.
• Troubleshoot, deploy upgrades, and perform parts replacement as needed.
• Own issues through to resolution and update tickets to meet SLAs.
• Assist on-site with server and network device tasks under supervision.

Skills

Windows OS

Client service skills

A+ certification

Education

High School Diploma or equivalent

Undergraduate degree preferred

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Desktop Support Technician to join our team in Mckinney, Texas (US-TX), United States (US).

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution. Additionally this role will need to preform “Smart Hands” support for network devices as well as on site Server. The smart hand support would always be directed by an NTTDATA resource to direct the activity while the tech is on site.

Position Overview:

• Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
• Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
• They may make policy recommendations to their managers and be an escalation point for less experienced team members.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printer.
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on Network devices i.e. Firewall, switchs, routers etc. including cable management
• May respond to calls after normal business hours per leader instructions.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Works to update and resolve tickets in a timely manner to achieve Service Levels.

Basic Qualifications:

• 3+ years experience in IT/Desktop Support

Additional Skills:

• High School Diploma or equivalent
• Undergraduate degree or some college coursework preferred
• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Ability to physically perform general office requirements
• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel including overnight domestic or international trips may be required

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Technical Support, Consulting, Technician, User Experience, Technology