IT Help Desk Analyst

NTT DATA Services; Washington (District of Columbia); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA/FSA

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance program

401k with company match

Job summary

NTT DATA is seeking an IT Help Desk Analyst to join the team in Washington, DC. The role supports government IT systems, handles SIPR/NIPR issues, and ensures smooth operation of GFE hardware.

Bachelor's degree, 1 year IT experience including DoD/Navy programs, and Security+ are required. Competitive starting pay with full benefits, including medical, dental, vision, and a 401k with company match.

Qualifications

• Bachelor's Degree required.
• 1 year IT experience including DoD/Navy program management, Government technical management, or Industry business management.
• Security+ certification required.

Responsibilities

• Maintain an inventory list of Government Furnished Equipment (GFE) including computers, iPhones and iPads.
• Provide direct support for help desk calls, including SIPR/NIPR issues and NMCI-related tasks.
• Escalate issues to NMCI when beyond capability.

Skills

Security+ certification

DoD/Navy program mgmt experience

Education

Bachelor's Degree

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a IT Help Desk Analyst to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Duties

• Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
• Work Location: Washington Navy Yard. Limited telework options (less than one day per week).
• Travel: potential for travel (less than 5%)
• Tasks may include:
  • Maintaining an inventory list of all Government Furnished Equipment (GFE) to include computers, iPhones and iPads
  • Make recommendations to the Government to ensure GFE inventory is adequate to meet the urgent needs of the TEAM SUB Enterprise
  • Test ports for connectivity
  • Analysis of computer systems, programs, and/or planning activities
  • Provided direct support for help desk calls, to include SIPR/NIPR issues, Flank Speed transition, coordinating NMCI support, and iPhone related issues
  • Support migration of iPhone Purebred services into FLANKSPEED environment
  • Issue mobile devices to Team Sub personnel
  • Prepare, update, and process property passes for personnel and IT equipment
  • Escalate troubleshooting issues to NMCI when above your capability

Basic Qualifications

• Bachelor's Degree
• Minimum 1 year of IT experience to include: DoD/Navy program management, Government technical management, or Industry business management
• Security + certification

Preferred Qualifications

• 3 years of IT experience.
• Possesses analytical and problem-solving skills for both technical and business-related matters

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $61,820 - $92,730. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Nearest Major Market: Washington DC
Job Segment: Information Technology, Help Desk, Computer Science, Testing, Cloud, Technology