IT Desktop Support Technician

Sky Systems; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company in Phoenix is seeking an IT Desktop Support Technician to provide on-site support. The role involves diagnosing complex issues, maintaining IT systems, and collaborating with IT teams. Ideal candidates will have a Bachelor's degree and 2-5 years of experience in desktop support. This long-term contract position offers opportunities for professional growth in a dynamic environment.

Qualifications

• 2 - 5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of network concepts (TCP/IP, DNS, VPN, DHCP).

Responsibilities

• Diagnose and troubleshoot hardware, software, and network issues.
• Provide technical support for desktops, laptops, and peripherals.
• Assist with system imaging and deployment.

Skills

Problem-Solving

Analytical Skills

Communication

Education

Bachelor's Degree

Tools

Windows

macOS

Microsoft Office

Job description

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• We need desktop support resource with AV (Audio Visual) support experience.

Desktop Support Technician

On-site 5 days/week in Phoenix, AZ

Long term contract (12 months +)

Responsibilities:

1. Diagnose and troubleshoot complex hardware, software, and network issues, escalating as necessary.
2. Provide technical support for desktops, laptops, mobile devices, and peripherals, both in-person and remotely.
3. Install, configure, and maintain operating systems, software applications, and system updates.
4. Assist with advanced system configurations, including imaging and deployment of desktops and laptops.
5. Maintain network connectivity, resolving issues related to VPN, Wi-Fi, and wired connections.
6. Collaborate with other IT teams (network, security, server) to resolve cross-functional issues.
7. Participate in IT projects such as system migrations, software deployments, and infrastructure upgrades.
8. Provide user education and training on IT systems, applications, and best practices.
9. Maintain accurate records of issues and solutions in a ticketing system.
10. Manage and maintain IT asset inventories, ensuring proper documentation and lifecycle management.
11. Monitor and implement security protocols to protect IT infrastructure.
12. Offer guidance to Desktop Technicians.

Required Skills, Qualifications & Experience:

1. Bachelor's degree or equivalent.
2. 2 - 5+ years of experience in desktop support, IT helpdesk, or a similar role.
3. Strong knowledge of Windows, macOS, and common software applications (e.g., Microsoft Office).
4. Familiarity with network concepts (TCP/IP, DNS, VPN, DHCP).
5. Experience with system imaging, deployment, and hardware upgrades.
6. Strong problem-solving and analytical skills.
7. Ability to manage time effectively and handle multiple tasks.
8. Excellent written and verbal communication skills.
9. Team-oriented, with the ability to work independently and provide guidance to staff members.
10. Knowledge of IT security principles and experience implementing security measures.
11. Overtime nights and weekends as required.
12. Other tasks and responsibilities as deemed appropriate.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Insurance, and Civil Engineering