IT Desktop Support Technician

TEKsystems

Marshall (MI)

On-site

USD 25,000 - 34,000

Full time

7 hours ago

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

TEKsystems is seeking qualified candidates for an onsite Desktop Support role in Marshall, MI. This contract-to-hire position involves diagnosing and resolving hardware and software issues, deploying Windows OS, and maintaining a high level of user support.

The role emphasizes ownership of incidents, accurate ticketing, and collaboration with IT teams to ensure rapid restoration of service. Prior helpdesk or desktop support experience is preferred, and IT certifications are a plus.

Qualifications

Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
IT certifications are desirable for this role.

Responsibilities

Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of applications.
Swap laptops/desktops and deploy Windows 10/11.
Re-image Windows 11 onto machines from Windows 10.
Assist users with logged IT incidents and take ownership to restore service quickly.
Record, update and document requests using the IT service desk system.
Install and configure new IT equipment and upgrade software/hardware as needed.
Resolve printer, copier, and scanner incidents.
Maintain high-quality customer service for all users.

Skills

Helpdesk experience

Desktop Support

PC Technician

Job description

Introduction

One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company. Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first shift opportunity on a Contract to Hire basis.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr. Pay will be negotiable based on experience.

The pay range for this position is $18.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully onsite position in Marshall, MI.

Main Duties And Responsibilities

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swapping out laptops/desktops and deploying Windows 10/11
Re-imaging windows 11 onto machines from windows 10
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers, and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Job Type & Location

This is a Contract to Hire position based out of Marshall, MI.

Application Deadline

This position is anticipated to close on Nov 25, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Certifications

CompTIA Certifications are desirable for this role.

Benefits

Medical, Dental, and Vision Benefits Offered from Day One.

Benefits Details