IT Desktop Support Technician

MedStar Health; Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is looking for individuals to join their Desktop Support team in Lansing, MI. The position offers opportunities for career advancement and requires diagnosing software and hardware issues while maintaining a high standard of customer service. Ideal candidates will have prior Helpdesk or Desktop Support experience and relevant IT certifications. Benefits from day one include comprehensive medical coverage and additional perks.

Benefits

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Disability insurance

Qualifications

• Previous Helpdesk, Desktop Support, or PC Technician experience preferred.
• IT certifications like CompTIA are desirable.
• Eager to grow and advance within the company.

Responsibilities

• Diagnose and resolve software/hardware incidents.
• Deploy and swap out laptops/desktops with Windows 10/11.
• Provide high-quality customer service.

Skills

Helpdesk Experience

Desktop Support

PC Technician

IT Certifications

Customer Service

Education

IT Degree

Tools

Windows 10

Windows 11

Software Applications

Job description

*Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to your desired goals? This opportunity allows someone to transfer an internship or an IT degree into a lifelong career in IT. It is suitable for any level of IT support individual.*

One of TEKsystems' clients is seeking multiple qualified candidates to support their IT department's Desktop Support team.

This is a great chance to get your foot in the door with a local enterprise company and to grow your skills within IT Support, with opportunities for career advancement. They are currently looking for individuals eager to grow within their company.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable for this role. This is a first shift, Contract to Hire position.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with IT-related incidents when called upon.
5. Take ownership of issues by analyzing problems and implementing fixes, escalating as necessary.
6. Accurately record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve issues with printers, copiers, and scanners.
10. Maintain high-quality customer service, ensuring efficiency and professionalism.

If you're interested in this opportunity and capable of performing these duties, please apply. We are aiming to set up interviews as early as next week.

CompTIA Certifications are desirable for this role.

Benefits from Day One include medical, dental, and vision coverage, along with additional benefits such as critical illness, accident, hospital coverage, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, paid time off, and more.

This is a fully onsite position in Lansing, MI. The pay range is $16.00 - $24.00 per hour. The application deadline is July 4, 2025.

About TEKsystems: We are partners in transformation, helping clients activate ideas and solutions to seize new opportunities. With 80,000 employees working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia, we are a leader in full-stack technology services, talent services, and more. TEKsystems is an Allegis Group company.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other characteristic protected by law.