IT Desktop Support Technician

Jobs via Dice; Lansing (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading organization in Lansing, MI is seeking candidates for a Desktop Support role to assist users and resolve IT incidents effectively. This full-time position offers a chance to grow within the IT field, ideal for individuals looking to advance their careers. The role includes diagnosing software/hardware issues and providing excellent customer service while handling various IT requests. Starting salary ranges from $16 to $24 per hour, with comprehensive benefits available.

Benefits

Medical, Dental, and Vision Benefits Offered from Day One

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off/Leave (PTO, Vacation, Sick Leave)

Qualifications

• Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
• IT certifications are desirable for this role.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Assist users with IT-related incidents.
• Maintain a first-class level of customer service.

Skills

Technical Support

Help Desk

Remote Support

Customer Service

SAP BASIS

Microsoft Windows

CompTIA

Education

IT certifications

Tools

Windows 10/11

IT service desk system

Job description

• Posted 3 days ago | Updated 10 hours ago

Overview

On Site

USD 16.00 - 24.00 per hour

Full Time

Skills

Technical Support

Help Desk

Remote Support

SAP BASIS

Operating Systems

Laptop

Microsoft Windows

AIM

Service Desk

Printers

Customer Service

CompTIA

Taxes

Life Insurance

MI

Business Transformation

Law

*Are you interested in gaining an opportunity with an organization
that could prosper your IT career from a small amount of experience to wherever
your IT career goals align? This opportunity would allow someone to transfer an
internship or an IT degree into a lifelong career in IT. This opportunity is
also suitable for any level of an IT support individual*
One of TEKsystems clients is looking for multiple qualified
candidates to support their IT department's Desktop Support team.
This is a great opportunity for someone to get their foot in the door with a
local enterprise company. This is also a great opportunity for someone to grow
their skills within IT Support and have the opportunity to advance their
careers within IT. They are currently looking for individuals who are looking
to grow within their company.
Previous Helpdesk or Desktop Support or
PC Technician experience is preferred. IT certifications are desirable
for this role. This will be a first shift opportunity on a Contract to
Hire basis.
Main Duties and Responsibilities:

• To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
• Swapping out laptops/desktops and deploying Windows 10/11
• Re-imaging windows 11 onto machines from windows 10
• To assist all our users with any logged IT related incident when called upon
• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
• To accurately record, update and document requests using the IT service desk system
• To install and configure new IT equipment
• To resolve incidents and upgrade different types of software and hardware
• To resolve incidents with printers, copiers, and scanners
• To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

*Please apply if you're interested in hearing more abou t the
opportunity and if you feel you're capable of completing any of these job
duties*
*We are looking to set up interviews as early as next week*
* CompTIA Certifications are desirable for this role *
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Workplace Type
This is a fully onsite position in Lansing, MI
Pay and Benefits
The pay range for this position is $16.00 - $24.00
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lansing,MI.
Application Deadline
This position is anticipated to close on Jun 27, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.