IT Desktop Support Technician

RennerBrown Staffing; Kentucky; On-site; USD 42,000 - 56,000; Full time

Job summary

RennerBrown Staffing is seeking an IT Help Desk Technician to provide onsite support for Windows desktops and laptops, Android and iOS devices, and related peripherals. You will respond to incident and service requests, image PCs, and assist employees with printing and networking issues.

You will liaise with third-party vendors, create and update documentation, and ensure compliance while supporting Office 365.

Qualifications

• Technical knowledge of network and PC hardware, including Windows 7 and Windows 10.
• Experience with Microsoft Office365 applications.
• Experience with Help Desk ticketing systems.
• Ability to research PC issues and products.
• Experience working in a team-oriented, collaborative environment.
• Understanding of basic TCP/IP protocols and network connectivity.
• Computer hardware (A+ certification or equivalent experience).
• Must be able to lift and handle equipment of up to 50lbs.

Responsibilities

• Respond to Help Desk incident and service request tickets.
• Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices.
• Deploy, maintain, and troubleshoot Android and iOS devices.
• Troubleshoot application issues with software from Microsoft, Adobe, SAP, Cisco, Citrix.
• Imaging of PCs.
• Assist employees with computer, printing, and networking issues.
• Liaise with third-party support and PC equipment vendors as needed.
• Research issue resolutions and create / update documentation.
• Maintain adherence to compliance regulations.
• Microsoft Office and 365 Support

Skills

PC hardware knowledge

Windows 7/10 proficiency

Team player

Active Directory environment

TCP/IP basics

Microsoft Office 365

Help Desk ticketing systems

Issue research & documentation

Physical lifting up to 50 lbs

Education

A+ certification or equivalent

Tools

Microsoft Office 365

Job description

Job Description

Key Accountabilities:

• Regular and predictable onsite attendance and punctuality
• Respond to Help Desk IT incident and service request tickets
• Deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
• Deploy, maintain, and troubleshoot Android and iOS devices
• Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
• Imaging of PC’s
• Assist employees with computer, printing, and networking issues
• Liaise with third-party support and PC equipment vendors as needed
• Research issue resolutions and create / update documentation
• Maintain adherence to compliance regulations
• Microsoft office and 365 Support

Skills:

• Demonstrated technical knowledge of network and PC hardware, including Windows 7 and Windows 10
• Ability to research PC issues and products as required
• Experience working in a team-oriented, collaborative environment
• Experience with a Microsoft Active Directory environment
• Understanding of basic TCP/IP protocols and network connectivity
• Computer hardware (A+ certification or equivalent experience)
• Must be able to lift and handle equipment of up to 50lbs
• Experience with Microsoft Office365 applications
• Experience with Help Desk ticketing systems