IT Desktop Support Technician

GBQ Partners; Columbus (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Information Technology Desktop Support Technician to provide exceptional computer and network helpdesk support. This role involves assisting personnel with IT issues, performing software installations, and maintaining desktop and laptop systems. The ideal candidate will possess strong troubleshooting skills, a customer service orientation, and the ability to work independently. Join a dynamic team where your contributions will enhance the IT experience for employees and support the organization's technological needs. This is a fantastic opportunity to grow your career in a supportive environment.

Qualifications

• Associates degree in Computer Science or equivalent experience required.
• At least 2 years of hands-on helpdesk or computer support experience.

Responsibilities

• Provides everyday IT support to users and performs software installations.
• Maintains desktop and laptop computers with the latest software and firmware.
• Collaborates with IT team to deliver effective IT solutions.

Skills

Helpdesk Support

Troubleshooting

Customer Service

Windows OS

MS Office Suite

Technical Documentation

Communication Skills

Adaptability

Education

Associates Degree in Computer Science

Equivalent Experience

Job description

Position Title: Information Technology Desktop Support

The support technician will be responsible for computer and network helpdesk support for GBQ personnel.

Tasks

1. Provides support to users with everyday general IT support issues.
2. Performs software installations.
3. Prepares online documentation for new software releases.
4. Maintains desktop and laptop computers with the latest software, firmware, and BIOS. This involves online research to determine latest software patches and developing a plan to rollout to all computers.
5. Assists with personnel moves, laptop imaging, and other equipment deployments.
6. Provides five-star technical support to employees for computer/printing/applications.
7. Supports Apple and Android devices.
8. Works independently and makes decisions without constant supervision.
9. Collaborates with the Director of IT to review, analyze, and prioritize helpdesk requests.
10. Performs system backups and restores files for employees.
11. Manages printer toner and arranges for printer service.
12. Keeps users informed on helpdesk issues and progress.
13. Contacts software/hardware vendors to resolve issues when needed.
14. Collaborates with the IT team to deliver effective IT solutions.

Additional Responsibilities

1. Tracks and reports client-related time.
2. Participates in projects to improve procedures, including committees, technical training, HR initiatives, and other firm projects.
3. Identifies opportunities to reduce firm costs and provides additional services beyond core offerings.
4. Delivers high-quality, accurate work to internal and external clients.
5. Supports professional staff and responds promptly to requests.
6. Demonstrates understanding of relevant accounting, technology, and methodologies.
7. Exemplifies the Firm's Brand Attributes and complies with policies and procedures.
8. Works effectively both independently and in teams, managing conflicts appropriately.

Work Experience and Education

1. Associates degree in Computer Science or equivalent experience.
2. At least 2 years of hands-on helpdesk or computer support experience.
3. Experience with helpdesk duties, computer setup, and customer service.
4. Proficiency in Windows OS and MS Office Suite.
5. Strong troubleshooting skills, good judgment, and adaptability.
6. Excellent interpersonal and professional communication skills.
7. Customer service orientation for internal and external clients.

Organizational Relationships

Reports to a Performance Manager who provides guidance and performance evaluations.

Special Requirements

• Ability to lift at least 50 lbs., including monitors and shipments.
• Flexibility to work evenings and weekends as needed.