IT Desktop Support Technician

GBQ Holdings LLC; Columbus (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated support technician to provide exceptional helpdesk assistance to its personnel. This role involves troubleshooting a variety of IT issues, managing software installations, and ensuring that all desktop and laptop computers are up-to-date with the latest software. You will be part of a dynamic team that values collaboration and proactive problem-solving, making a significant impact on the efficiency of operations. If you are passionate about technology and enjoy helping others, this is an exciting opportunity to grow your career in a supportive environment.

Qualifications

• 2+ years of hands-on experience in helpdesk or computer support.
• Strong troubleshooting and customer service skills are essential.

Responsibilities

• Provides IT support for users and performs software installations.
• Collaborates with IT Director to manage helpdesk priorities.

Skills

Helpdesk Support

Customer Service

Troubleshooting Skills

Interpersonal Skills

Decision-Making Skills

Adaptability

Education

Associates degree in Computer Science

Equivalent combination of education and experience

Tools

Windows Operating Systems

MS Office Suite

Job description

Career Opportunities with GBQ Holdings LLC

A great place to work.

Current job opportunities are posted here as they become available.

The support technician will be responsible for computer and network helpdesk support for GBQ personnel.

Tasks:

• Provides support to the users with everyday general IT support issues.
• Performs software installations.
• Prepares online documentation for new software releases.
• Maintains desktop and laptop computers with the latest software, firmware and BIOS. This involves online research to determine latest software patches and develop a plan to rollout to all computers.
• Assist with personnel moves, laptop imaging and other equipment deployments.
• Provides five-star technical support to employees for computer/printing/applications.
• Performs support for Apple and Android devices.
• Has ability to work and make decisions without constant supervision.
• Collaborates with Director of IT to review, analyze and determine helpdesk priorities.
• Performs system backups and restore files for employees.
• Manages printer toner and arrange for service on all printers.
• Keeps users informed on current helpdesk issues and progress being made.
• Calls software/Hardware vendors to resolve issues when needed.
• Collaborates with the IT group to stay ahead and effective with delivering IT solutions to the firm.

Profitability:

• Tracks and reports actual client related time.
• Involvement with internally focused projects to improve procedures by participation in committees, technical training, HR initiatives and other firm related projects.

Practice Growth:

• Identify opportunities to reduce firm costs.
• Provide services in addition to core services.

Client Focus:

• Provides a high quality, accurate work product to both internal and external clients.
• Provides solid support to professional staff and responds to requests in a timely manner.
• Demonstrates comprehension of relevant accounting knowledge, technology concepts and other methodologies.

Brand Culture/Development:

• Exemplify Brand Attributes of the Firm.
• Comply with all policies and procedures of the Firm.
• Demonstrate ability to work individually or in a team environment and address conflict with peers and superiors.

Work Experience and Education:

• Associates degree in Computer Science or equivalent combination of education and experience.
• Minimum of 2 years hands-on experience in the helpdesk/computer support environment.
• Helpdesk duties or computer configuration/set-up operations as well as customer service background.
• Must be proficient with Windows Operating Systems, and MS Office Suite (Outlook, Word, Excel, PowerPoint and Access).
• Focused on resolutions and productivity. Good judgment and decision-making skills. Ability and flexibility to adapt to change quickly.
• Must possess strong hardware and software troubleshooting skills to solve problems.
• Strong interpersonal skills with the ability to maintain a professional demeanor and work with people at all levels internally and externally.
• Customer service focus in all areas including internal clients and external clients.

Organizational Relationships:

• Will report directly to a Performance Manager who will provide any necessary guidance relative to work performance through the formal evaluation process.

Special Requirements:

• Must be able to lift at least 50 lbs. to include computer monitors, shipments and computers.
• Ability to work evenings and weekends based on time of year and client demands.