IT/Desktop Support Tech I

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

Tallahassee Memorial HealthCare in Tallahassee, FL is seeking an IT professional to maintain and support desktop computing for our end-users. This role focuses on timely troubleshooting and resolution of first-level hardware and software issues.

You will analyze, diagnose, and resolve desktop problems, escalating when needed, and report to the Director/IT Infrastructure Services. Education: High School Diploma/GED required; an Associate degree is preferred, with 1 year of related experience.

Qualifications

• High school diploma or GED required.
• One year of related work experience preferred.
• Valid driver's license and DMV record requirements.

Responsibilities

• Maintains, analyzes, and resolves first-level desktop and computing-appliance issues for end-users.

Skills

Desktop support

Troubleshooting

End-user support

Hardware & software triage

Education

High School Diploma/GED

Associate Degree in related field

Tools

Diagnostic tools

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Your Role:

• Maintains, analyzes, installsand resolves first level desktop computer and computing appliance issues for organization’s end-users, including (but not limited to) answering questions, providing advice, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.

Reports To:

• Director/IT Infrastructure Services

Supervises:

• None

WHAT YOU’LL NEED TO APPLY

Required Education:

• High School Diploma/GED

Preferred Education:

• Associate Degree in related field

Required Experience:

• 1 year of job-related experience

Required Certification/License/Registry:

• Job requires a valid state driver license. Required to be at least twenty-one (21) years of age and with a minimum of two (2) years of licensed driving experience.
• Required to provide a seven (7)-year driving record from the Department of Motor Vehicles (DMV) prior to employment. Will have received no more than two (2) minor violations in the past three (3) years and zero (0) major violations in the past five (5) years.
  • NOTE: Use of personal vehicles is required. It is the responsibility of the vehicle owner to maintain adequate insurance coverage for their personal vehicle used in conjunction with their duties as an employee. TMH will reimburse the business use of a personal vehicle in accordance with procedures defined by the Internal Revenue Service. It is important to note that your personal vehicle will be used to provide service to fellow colleagues of TMH and NOT to paying customers. This distinction is important because you may be asked if you use your personal vehicle to provide services to "customers."

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.