IT/Desktop Support Tech I

Tallahassee Memorial HealthCare; Tallahassee (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Tallahassee Memorial HealthCare (TMH) is seeking a first-level IT support specialist to help end-users with desktop hardware and software issues. Responsibilities include diagnosing, troubleshooting, and resolving technical problems and providing timely assistance to staff across the organization.

The role requires a High School Diploma or GED, at least 1 year of related experience, and a valid Florida driver's license.

Qualifications

• High School Diploma or GED required.
• Associate degree in related field preferred.
• 1 year of job-related experience required.
• Valid state driver license required; 21+ with 2 years licensed driving experience; DMV record review will apply.

Responsibilities

• Maintains, analyzes, installs and resolves first-level desktop issues for end-users using diagnostic tools and procedures.

Skills

Desktop support

Troubleshooting

Customer service

Education

High School Diploma/GED

Associate Degree (preferred)

Job description

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Your Role:

• Maintains, analyzes, installsand resolves first level desktop computer and computing appliance issues for organization’s end-users, including (but not limited to) answering questions, providing advice, troubleshooting hardware and software problems using diagnostic tools and/or troubleshooting procedures.

Reports To:

• Director/IT Infrastructure Services

Supervises:

• None

WHAT YOU’LL NEED TO APPLY

Required Education:

• High School Diploma/GED

Preferred Education:

• Associate Degree in related field

Required Experience:

• 1 year of job-related experience

Required Certification/License/Registry:

• Job requires a valid state driver license. Required to be at least twenty-one (21) years of age and with a minimum of two (2) years of licensed driving experience.
• Required to provide a seven (7)-year driving record from the Department of Motor Vehicles (DMV) prior to employment. Will have received no more than two (2) minor violations in the past three (3) years and zero (0) major violations in the past five (5) years.
  • NOTE: Use of personal vehicles is required. It is the responsibility of the vehicle owner to maintain adequate insurance coverage for their personal vehicle used in conjunction with their duties as an employee. TMH will reimburse the business use of a personal vehicle in accordance with procedures defined by the Internal Revenue Service. It is important to note that your personal vehicle will be used to provide service to fellow colleagues of TMH and NOT to paying customers. This distinction is important because you may be asked if you use your personal vehicle to provide services to "customers."

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.