IT Desktop Support Specialist – Windows & Office 365

American Regent, Inc.; New Albany (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

American Regent Inc. is seeking an experienced Desktop Support specialist to manage and support company PCs, laptops, and mobile devices, ensuring secure access and smooth operation across the enterprise.

You will onboard/offboard users, handle ServiceNow tickets, LDAP, Group Policy, and provide training and hands-on help for Office 365 and desktop applications while maintaining IT JSOX compliance.

Qualifications

• High School Diploma with some college or technical schooling; Associate’s Degree preferred.
• Minimum of 3 years’ experience with desktop support.
• Certifications include A+, MCITP, MCDST, MCSA, MOS preferred.
• Ability to work in a team-oriented environment and communicate effectively.
• Proficient in Windows OS and Microsoft Office; familiarity with Office 365 web apps.
• Strong analytical, problem-solving and collaborative skills.

Responsibilities

• Install, configure and maintain organization’s computer hardware—workstations and laptops.
• Onboarding and offboarding of users across multiple domains per JSOX standards.
• Support ServiceNow Helpdesk tickets, LDAP, and Group Policy technologies.
• Support all desktop applications and client installations; Office 365 and Adobe software.
• Provide technical support, user training and troubleshooting for PC hardware, software and apps.
• Maintain inventory of spare parts and peripherals; manage hardware replacements.
• Adhere to IT JSOX policies and participate in monitoring/reporting tasks.

Skills

Windows OS

Hardware troubleshooting

Customer service

Documentation

Education

High School Diploma with some college or technical schooling

Associate’s Degree preferred

Tools

ServiceNow

LDAP

Group Policy

Office 365

VPN

MFA

Job description

American Regent Inc. is seeking an experienced Desktop Support specialist to manage and support company PCs, laptops, and mobile devices, ensuring secure access and smooth operation across the enterprise.

You will onboard/offboard users, handle ServiceNow tickets, LDAP, Group Policy, and provide training and hands-on help for Office 365 and desktop applications while maintaining IT JSOX compliance.