IT Desktop Support Specialist

American Regent, Inc.; New Albany (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

American Regent Inc. is seeking an experienced Desktop Support specialist to manage and support company PCs, laptops, and mobile devices, ensuring secure access and smooth operation across the enterprise.

You will onboard/offboard users, handle ServiceNow tickets, LDAP, Group Policy, and provide training and hands-on help for Office 365 and desktop applications while maintaining IT JSOX compliance.

Qualifications

• High School Diploma with some college or technical schooling; Associate’s Degree preferred.
• Minimum of 3 years’ experience with desktop support.
• Certifications include A+, MCITP, MCDST, MCSA, MOS preferred.
• Ability to work in a team-oriented environment and communicate effectively.
• Proficient in Windows OS and Microsoft Office; familiarity with Office 365 web apps.
• Strong analytical, problem-solving and collaborative skills.

Responsibilities

• Install, configure and maintain organization’s computer hardware—workstations and laptops.
• Onboarding and offboarding of users across multiple domains per JSOX standards.
• Support ServiceNow Helpdesk tickets, LDAP, and Group Policy technologies.
• Support all desktop applications and client installations; Office 365 and Adobe software.
• Provide technical support, user training and troubleshooting for PC hardware, software and apps.
• Maintain inventory of spare parts and peripherals; manage hardware replacements.
• Adhere to IT JSOX policies and participate in monitoring/reporting tasks.

Skills

Windows OS

Hardware troubleshooting

Customer service

Documentation

Education

High School Diploma with some college or technical schooling

Associate’s Degree preferred

Tools

ServiceNow

LDAP

Group Policy

Office 365

VPN

MFA

Job description

Nature and Scope

This position is directly responsible for managing and supporting all elements related to desktop PC’s, laptops, mobile communication devices, installed Operating Systems and productivity software. In addition, responsibilities include supporting Onboarding/offboarding practices, asset management, Tier 1 -2 level support for all ARI applications. Good people skills are required as this position will consistently interact with internal/ external customers daily. Excellent communication and technical skills are necessary to communicate with customers to evaluate hardware and software requirements and provide solutions which meet those requirements.

Essential Duties and Responsibilities

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Desktop Support:

• Install, configure and maintain the organization’s computer hardware- particularly company PC’s/workstations/ laptops.


• Onboarding and Offboarding of users on multiple domains per JSOX standards


• Working knowledge of Service Now Helpdesk ticketing system, Lightweight Directory Access Protocol, (LDAP) , Group Policy technologies


• Support all desktop applications and client installations.


• Support all mobile telephony devices.


• Provide level of technical support, user training and troubleshooting for PC, hardware, software and all applications associated with ARI.


• Support secure VPN software installs, upgrades and maintenance as initiated by Network Security management.


• Support MFA for multiple applications, help implement and maintain operations for end users


• Support technical support for Microsoft Office 365 applications


• Install/upgrade desktop/ laptop software. Cloud based on prem services.


• Apply fixes/patches to software on an as needed basis. Ensure security applications are installed and working as expected.


• Install/replace computer hardware.


• Handle service calls for hardware and software issues


• Maintain inventory of spare parts/peripherals.


• Perform any other tasks/duties as assigned by management.


• Adhere to all I.T. JSOX policies in performing day to day activities.


• Periodically train on the I.T. department’s policies in compliance with JSOX.


• Support and administer I.T. JSOX monitoring and reporting tools.


• Perform any other tasks/duties as assigned by management.

Education Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High School Diploma with some college or technical schooling required. Associate’s Degree Preferred.


• Minimum of 3 years’ experience with desktop and support.


• Preferred Certifications include A+, MCITP, MCDST, MCSA, MOS.


• Must be able to work within a team orientated environment.


• Strong analytical, problem solving and collaborative skills.


• Proficient in MS Windows Operating Systems and Microsoft Office Products. Office 365 Web based applications. Adobe software.


• Strong oral and written communication skills.

American Regent celebrates diversity and we are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or protected veteran status.

Applicants have rights under Federal Employment Laws.

• FMLA poster: https://www.dol.gov/whd/regs/compliance/posters/f


• Know Your Rights: [Know Your Rights: Workplace discrimination is illegal (https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fprotect.checkpoint.com%2fv2%2fr01%2f https%3a%2fwww.eeoc.gov%2fsites%2fdefault%2ffiles%2f2023-06%2f22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.YzJ1Ompqa2VsbGVyOmM6bzpjNjhjZmFmZDNmMjIwNGI4Nzc2YzJiZDM4OTU1YmVjMTo3OjI0ZGI6OGRmZDZjYzU0MjI0ZmQ5NzcwY2UxNWI5Y2Q1NDMyMDQyNzhjYzVlNThkN2ZlMWUyZGQzZTQxMmU0NzVjOWNkMTpoOlQ6Tg&c=E,1,vPNBSsNCZkiDYKdJbiUoASO06l2hz5TjOrkElSpCGo6rKM9_UnDDdiUiisVe_u_hDnErnMyZrrYFajU_1WYes4xp8wKLMNsIfkk5lC-byLk&typo=1eeoc.gov)


• Employee Polygraph Protection Act: https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

Alert: We’re aware of individuals impersonating our staff to target job seekers. Please note:

• All legitimate communication will come directly from a verified ARI recruiter either by phone or via an americanregent.com email address.


• Our recruiting process includes multiple in person and/or video interviews and assessments.


• If you are unsure about the legitimacy of a message, contact John Rossini at [e-mail] before responding.


• We never request payment, bank information, or personal financial details during our offer process.


• Your security is important to us, and we encourage you to stay vigilant when job searching.

American Regent Inc. endeavors to make https://careers.americanregent.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail].