IT Desktop Support Specialist — 1-Year Term

Socket.dev; Marion (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Indiana Wesleyan University seeks an IT Desktop Support Specialist for a one-year term to provide advanced endpoint support, coordinate services, and ensure reliable technology delivery across the Central Administration unit.

The role emphasizes troubleshooting, collaboration with IT teams and vendors, and maintaining support procedures in line with university security standards; eligibility includes valid driver's license and lifting up to 40 lbs.

Qualifications

• Advanced troubleshooting across endpoints, apps, peripherals, and connectivity.
• Strong written and verbal communication; ability to explain tech to non-technical users.
• Experience in enterprise IT environments and coordinating with multiple teams.

Responsibilities

• Serve as technical point person for assigned locations and services.
• Deploy, configure, maintain, repair, and retrieve endpoints and related devices.
• Diagnose complex issues and determine restoration, escalation, and follow-up actions.
• Support OS, applications, access, printing, scanning, and user tech services.
• Coordinate issues with IT teams, vendors, and stakeholders across service boundaries.
• Monitor services and respond to outages and recurring issues.
• Develop and update technical procedures and escalation paths.
• Exercise independent judgment in troubleshooting and prioritization.

Skills

Endpoint troubleshooting

Customer service

Documentation

Communication

Team coordination

Problem solving

Training others

Learning agility

Prioritization

Education

Associate's degree

Job description

Indiana Wesleyan University seeks an IT Desktop Support Specialist for a one-year term to provide advanced endpoint support, coordinate services, and ensure reliable technology delivery across the Central Administration unit.

The role emphasizes troubleshooting, collaboration with IT teams and vendors, and maintaining support procedures in line with university security standards; eligibility includes valid driver's license and lifting up to 40 lbs.