IT Desktop Support On Call/Part Time

Sky Systems, Inc. (SkySys); Annapolis (MD); On-site; USD 48,000 - 66,000; Full time

Job summary

Sky Systems, Inc. (SkySys) is seeking an L1 + AV Technician to provide on-site desktop and AV support, basic network checks, and conference room operations. You will troubleshoot devices, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site.

The role includes dispatch support as needed and requires ability to work at height, lift equipment, and follow SOPs. Experience with Teams/Zoom/Webex and ITSM tools is a plus.

Qualifications

• 2–4 years of IT and AV support experience.
• Hands-on troubleshooting with desktops, laptops and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service and documentation skills.
• Ability to follow SOPs, ticketing processes and escalation guidelines.

Responsibilities

• Perform desktop and notebook troubleshooting including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms including device checks and room readiness.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner, cartridges).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, APs).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Maintain communication with onsite/offsite teams reporting changes/issues.

Skills

Desktop/Notebook troubleshooting

AV support

Network basics

Conferencing platforms

Communication

Tools

Extron

Crestron

Fusion

ITSM tools

Job description

Schedule: Variable, onsite based on dispatch needs

Role Overview

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
• Manage and track loaner/spare devices using customer-provided systems.
• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
• Manage conference room accounts (add/remove users, password resets, ownership updates).
• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
• Coordinate with third-party vendors and procurement teams when required.
• Support equipment replacement or reset during failures under guidance from central IT.
• Ability to work at height when required (ladder/lift).
• Maintain communication with onsite/offsite teams to report changes, issues, or updates.
• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2–4 years of experience in IT and AV support.
• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
• Ability to perform physical tasks, including lifting equipment and working at height.
• Strong communication, customer service, and documentation skills.
• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Haves

• Experience using ITSM tools (ServiceNow, Jira).
• Exposure to AV control systems or room management systems.
• Basic understanding of AV-over-IP or networked AV environments.
• Experience working in enterprise or fast-paced onsite environments.
• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
• Basic understanding of networking and TCPIP
• Basic understanding of fiber, copper, network infrastructure
• Hardware support
• Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
• Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp)
• Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
• Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
• Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
• Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified