IT Desktop Support Manager: Lead a High-Impact Team

Bank of Hawaii, Inc.; Honolulu (HI); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of Hawaii seeks a Desktop Support Manager to oversee the desktop support unit, guide staff, manage incidents, and drive the roadmap for end-user technology. You will ensure service levels meet targets and collaborate with multiple teams to deliver reliable, user-friendly IT support.

The role requires strong leadership, project management experience, and deep knowledge of IT service management, with a focus on delivering high-quality customer service in a banking environment.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Experience leading IT desktop support teams and managing projects.
• Strong communication, analytical and problem-solving skills.

Responsibilities

• Oversees Desktop Support staff, incident management, and change movements.
• Manages staffing, workload, performance, and training within budget.
• Develops desktop roadmap and ensures alignment with strategy and cost targets.
• Implements deployment lifecycle guidelines and measures service levels.
• Collaborates with other teams and drives customer-focused service delivery.

Skills

Application Maintenance & Support

Business Acumen

Critical Thinking

Customer Experience

Decision Making & Judgement

IT Service Management

IT Technical Acumen

IT Technical Documentation

People Management

Systems Integration

Education

Bachelor’s Degree in Computer Science, Information Systems or equivalent education or work experience

Tools

Microsoft Office

SharePoint

Job description

Bank of Hawaii seeks a Desktop Support Manager to oversee the desktop support unit, guide staff, manage incidents, and drive the roadmap for end-user technology. You will ensure service levels meet targets and collaborate with multiple teams to deliver reliable, user-friendly IT support.

The role requires strong leadership, project management experience, and deep knowledge of IT service management, with a focus on delivering high-quality customer service in a banking environment.