IT Desktop Support Graduate Placement — Performance Tech

GM Performance Power Units; Concord (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Private healthcare

401(k) plan including company match

Employer-paid life insurance and disa­

32 days annual leave

Free financial advisor access

Employee Assistance Programs

Subsidized on-site dining

On-site gym

Free on-site EV charging for personal

Job summary

GM Performance Power Units in Concord, NC is offering an IT Desktop Support Graduate Placement onsite for Summer 2027–Summer 2028. The role provides hands-on experience supporting day-to-day IT operations, hardware, software, and device management in a high-performance environment.

You will work with experienced IT professionals, gain exposure to enterprise systems, and help maintain desktops, imaging, deployments, and security software while developing professional skills in a team-oriented

Qualifications

• Pursuing or completed Associate's or Bachelor's in IT, CS, or related field.
• Basic understanding of Windows 11 and Microsoft 365.
• Familiarity with computer hardware troubleshooting.
• Foundational networking knowledge: TCP/IP, VPN, Wi-Fi.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proactive and eager to learn in a team setting.
• Interest in manufacturing or motorsports IT environment.
• Familiarity with remote support tools or IT asset management systems.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, peripherals, and software under supervision.
• Assist in diagnosing and resolving hardware, software, and basic network issues.
• Support installation and configuration of desktop OS, applications, and security software.
• Help with setup and deployment of new devices, imaging, configuration, and asset tagging.
• Assist end-users with password resets and access requests.
• Maintain accurate records of support requests and inventory using ticketing systems.
• Collaborate with IT team members to resolve complex issues and assist with projects.
• Follow IT policies, procedures, and security protocols.
• Participate in training to build technical knowledge and professional skills.
• Additional tasks as needed.

Skills

Customer service mindset

Communication skills

Analytical problem-solving

Team oriented

Proactive learner

Attention to detail

Education

Associate's or Bachelor's in IT/CS

Tools

Windows 11

Microsoft 365

Remote support tools

IT asset management systems

Job description

GM Performance Power Units in Concord, NC is offering an IT Desktop Support Graduate Placement onsite for Summer 2027–Summer 2028. The role provides hands-on experience supporting day-to-day IT operations, hardware, software, and device management in a high-performance environment.

You will work with experienced IT professionals, gain exposure to enterprise systems, and help maintain desktops, imaging, deployments, and security software while developing professional skills in a team-oriented