IT Desktop Support Administrator New Pittsburgh, PA

Ivalua; Pittsburgh (Allegheny County); Hybrid; USD 49,000 - 81,000; Full time

Benefits offered by this job

Hybrid work model

Snacks and weekly lunches

Medical, dental, vision

Retirement with company match

Job summary

Ivalua is seeking an IT Desktop Support Administrator to join our Pittsburgh office as part of a global IT Infrastructure & Support team. This role is the US relay for Intune endpoint management and will coordinate with EMEA/APAC teams to uphold global workstation standards.

Primary duties include Intune deployment, PC configuration, user onboarding, hardware provisioning, and desktop support. The position is hybrid with 3 days in the office weekly and offers strong growth in a mature, global

Qualifications

• Bachelor’s degree or higher in a relevant field; years of experience as stated.
• Proven Microsoft Intune experience in Windows 11 environments with packaging and deployment.
• Experience with Google Workspace admin console, user provisioning, security settings, and meet support.

Responsibilities

• Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
• Manage application packaging, deployment, and updates across the desktop environment.
• Handle onboarding/offboarding, hardware provisioning, and first-level IT training for Pittsburgh office.
• Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock tracking.
• Support office AV systems and user IT needs; collaborate with global teams on standards.
• Assist with network security and identity management in line with least-privilege principles.

Skills

Microsoft Intune

Google Workspace

Active Directory

Azure AD / Microsoft 365

LAN/Wi-Fi

Security awareness

Global collaboration

Customer service mindset

Autonomy

Communication

Education

Bachelor’s degree in relevant field

Master’s degree in relevant field

Equivalent combination of education and experience

Tools

PowerShell

GAM (Google Admin Management)

Job description

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

This is an exciting opportunity for an experiencedIT Desktop Support Administrator at Ivalua based out of our Pittsburgh, PA office. In addition to delivering high-touch local IT support, you will serve as the primary U.S. relay for our global Microsoft Intune endpoint management environment, collaborating closely with our EMEA and APAC IT Support team.

ROLE

You will be part of the global IT Infrastructure & Support Team that manages IT infrastructure, cloud computing, and workplace technology at Ivalua. Our team works hard, plays hard, and fosters a collaborative environment where you can focus, innovate, and perform at your best. This position reports to the Manager, IT in AMER.

WHAT YOU WILL DO WITH US

Intune & Endpoint Management (US Relay)

• Serve as the local U.S. SME for Microsoft Intune deployment, administration, and policy management on Windows 11 systems.
• Manage application packaging, deployment, and update updates across the desktop environment.
• Configure and troubleshoot PCs, drivers, system updates, and printer integrations.
• Partner with global desktop engineers and administrators in EMEA and APAC to maintain global workstation standards.

Local Office & User Support (Pittsburgh Office)

• Manage employee IT onboarding and offboarding, hardware provisioning, and initial IT training.
• Handle end-to-end IT support requests (troubleshooting laptops, software, hardware accessories, and user account issues).
• Oversee IT equipment installation, maintenance, lifecycle management, patching, and stock/inventory tracking.
• Provide hands-on setup, maintenance, and user support for office meeting room audio/visual systems.

Network & Security Collaboration

• Administer user access rights and identity management in alignment with the principle of least privilege. Manage physical office access control systems (keycards/badges) and digital access permissions for internal tools, applications, and network resources.
• Act as the Pittsburgh local point of contact for LAN and Wi-Fi infrastructure support, assisting the central Infrastructure team with troubleshooting and hardware management.
• Serve as the local IT Security contact: uphold security policies, maintain computer security hygiene, and collaborate with the Infosec team on threat analysis and remediation.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience

• Bachelor’s degree in relevant field preferred with a minimum of5 yearsof relevant professional experience,ORMaster’s degree in relevant field with a minimumof3 yearsrelevant professional experience,OREquivalent combination of education and experience
• Microsoft Intune: Proven experience managing Microsoft Intune in a Windows 11 environment, including application packaging, configuration profiles, and deployment.
• Google Workspace & Cloud Administration: Hands-on experience with Google Workspace administration (Google Admin Console, user provisioning, group management, security settings, Gmail/Drive/Meet support).
• Core Technical Knowledge
  • Application packaging, driver deployment, and printer management.
  • Basic knowledge of Active Directory, Azure AD / Microsoft 365 cloud solutions, and network fundamentals (LAN/Wi-Fi, command line/scripting tools).
  • Good computer and network security awareness.
• Global Collaboration & Autonomy: Ability to work independently in a local office setting while communicating and collaborating effectively across global departments and time zones.
• Customer Service Mindset: A strong customer-first approach, excellent problem-solving ability, and flexibility to adapt to evolving technical needs.

Soft Skills

• Self-Motivated & Autonomous: Strong initiative to drive local projects and maintain office IT health with minimal day-to-day oversight.
• Customer Service & Empathy: Excellent interpersonal skills with an empathetic approach to solving user problems under pressure.
• Global Collaboration & Cultural Sensitivity: Ability to work seamlessly across diverse teams, global offices, and differing time zones.
• Prioritization & Pressure Management: Skill in balancing urgent local end-user support ticket resolution with longer-term global infrastructure projects.
• Effective Technical Communicator: Clear oral and written communication skills; able to translate technical concepts into simple terms for non-technical users and document procedures accurately.

Desirable Skills & Certifications

• Professional certifications such as Google Workspace Administrator Certification, Microsoft Certified: Modern Desktop Administrator Associate, CompTIA Security+, A+, or Network+.
• Familiarity with PowerShell, GAM (Google Admin Management), or CLI scripting.
• Prior experience managing office physical access control platforms or collaborating with global security and IT teams.

WHAT HAPPENS NEXT

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video ! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

One of Ivalua’s core values is to Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The salary range for this position is based upon careful and continual market compensation research. In addition to location, salary may also vary based upon job-related knowledge, skills, and experience.

Title: IT Desktop Support Administrator

Base range minimum: $48,750

Base range maximum: $81,250

*Additional compensation / rewards: In addition to the base salary information above, Ivalua offers an uncapped commission plan as part of the competitive compensation package. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-SG1

#LI-HYBRID

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Ivalua’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.