IT Desktop Support

Gaylor Electric, Inc.; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gaylor Electric, Inc. is seeking an IT Desktop Support specialist to provide help across software platforms and computing equipment within the Gaylor technology environment.

The role includes responding to support requests, documenting issues, and performing routine hardware/software troubleshooting. Ideal candidates should have strong communication skills, knowledge of Windows desktop environments, and be prepared to participate in on-call rotation for after-hours incidents.

Qualifications

• Outgoing personality and desire to help others.
• Effective verbal and written communication skills.
• Knowledgeable in the Windows desktop environment.
• Maintains confidentiality of all Company information.
• Excellent time management and ability to multitask.
• Willing to participate in an on-call rotation and respond to critical IT incidents during non-business hours.

Responsibilities

• Maintains appropriate records, files, and documentation
• Responds to support requests and takes necessary steps to resolve problems
• Documents support issues and solutions
• Remote problem-solving through use of remote connection tools
• Diagnoses Windows and PC hardware and software issues
• Laptop, tablet, cell phone configurations and deployments
• Basic troubleshooting of LAN and connectivity issues
• Performs data migrations and assists in data restorations on local devices

Skills

Outgoing personality

Communication skills

Windows desktop

Confidentiality

Time management

On-call support

Education

CompTIA A+

Job description

Posted Wednesday, July 1, 2026 at 4:00 AM

SCOPE OF WORK

The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.

POSITION REQUIREMENTS

• Possesses an outgoing, amiable personality, and desire to help others
• Effective communication skills, both verbal and written
• Knowledgeable in the Windows desktop environment
• Maintains confidentiality of all Company information
• Excellent time management skills and ability to multitask
• Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.

RESPONSIBILITIES

• Maintains appropriate records, files, and documentation
• Responds to support requests and takes necessary steps to resolve problems
• Documents support issues and solutions
• Remote problem-solving through use of remote connection tools
• Diagnoses Windows and PC hardware and Software issues
• Laptop, tablet, cell phone configurations and deployments
• Basic troubleshooting of LAN and connectivity issues
• Performs data migrations and assists in data restorations on local devices

EDUCATION

• CompTIA A+ preferred; may be obtained within first year of employment

EXPERIENCE