Desktop Support Analyst - Windows & Hardware (2-Year Contract)

Halliburton; Williston (ND); On-site; USD 28,000 - 40,000; Full time

Job summary

Halliburton is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

This 2-year contract with potential extension or conversion is scheduled 8:00 am–5:00 pm, Monday–Friday, in Williston, North Dakota. Halliburton partners with Talent Solutions to meet contingent staffing needs and grow your career within an industry leader in energy.

Qualifications

• A+ certification or equivalent work experience with about 1 year in desktop support in a Microsoft environment.
• Basic desktop hardware knowledge and proficiency with Microsoft Windows and Office.
• Ability to work well with others and manage time effectively.

Responsibilities

• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure and update call records.
• Ensures work is performed in accordance with company policies, standards, and procedures.
• Assists with installing and de-installing software, PCs and peripherals as required.
• Performs own work and provides assistance to others as directed.

Skills

Teamwork

Time management

Customer focus

Education

A+ certification

Tools

Microsoft Windows

Microsoft Office

Job description

Halliburton is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

This 2-year contract with potential extension or conversion is scheduled 8:00 am–5:00 pm, Monday–Friday, in Williston, North Dakota. Halliburton partners with Talent Solutions to meet contingent staffing needs and grow your career within an industry leader in energy.