Assistive Technology Support Staff

Firefly Supported Living & Employment Services; Springfield (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage reimbursement

Employee discounts

Hotels & theme parks discounts

College tuition assistance

Paid time off

Job summary

Firefly Supported Living & Employment Services seeks an Assistive Technology Support Staff in Springfield, MO. On-site role focused on monitoring assistive tech, responding to alerts, and documenting activities per Medicaid guidelines.

You will follow client protocols, notify designated contacts, review plans, and assist with monthly summaries and trainings, while collaborating with leadership and remote support staff to ensure quality care.

Qualifications

• High school diploma or equivalent.
• Experience with individuals with intellectual or developmental disabilities preferred.
• Strong written and verbal communication abilities.
• Ability to document accurately per Medicaid guidelines.

Responsibilities

• Monitor assistive technology dashboards during service hours to support safety and independence.
• Follow client protocols and notify contacts by email, text, or phone when issues occur.
• Respond promptly to power failures, sensor malfunctions, and urgent tech concerns.
• Review client assessments and plans to stay informed of needs and supports.
• Document client activity and responses in accordance with guidelines.
• Review daily logs and work with Remote Support Staff to ensure complete records.
• Assist with monthly client summaries and distribute to SB40 coordinators by the 15th.
• Answer calls and coordinate assessments, installations, and repairs with leadership.
• Support training scheduling for 2Gether Tech staff.
• Perform data entry, typing, copying, and other admin tasks; order supplies as needed.
• Report to the assigned work location on time and perform other duties as directed.

Skills

Communication skills

Data entry

Computer literacy

Team collaboration

Education

High school diploma

Job description

Job Description:Job Title: Assistive Technology Support StaffLocation: Springfield, MissouriDepartment: 2Gether TechEmployment Type: Full-time.Job Summary:Join the compassionate, collaborative 2Gether Tech team as an Assistive Technology Support Staff member. In this on-site role, you will help promote the safety, independence, and well-being of individuals with intellectual and developmental disabilities and aging-related needs by monitoring assistive technology systems, responding to alerts, communicating with designated contacts, and maintaining accurate service documentation..This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn more.Key Responsibilities:Monitor assigned clients’ assistive technology dashboards continually during scheduled service hours to support their safety and independence.Follow each client’s established protocols and parameters, promptly notifying designated contacts by email, text, or phone when an issue occurs.Respond immediately to power failures, sensor malfunctions, and other urgent technology concerns by communicating with all designated contacts.Review client assessments, Individualized Service Plans, parameter sheets, and related files to remain informed of each person’s needs and support requirements.Document client activity, notifications, and responses thoroughly and accurately in accordance with Medicaid documentation guidelines.Review daily log sheets and collaborate with Remote Support Staff to correct errors and ensure documentation is complete.Assist with preparing monthly client summaries and distributing them to the appropriate SB40 coordinators and providers by the 15th of each month.Answer incoming phone calls and coordinate client assessments, installations, and repairs with 2Gether Tech leadership.Support the scheduling of required training for 2Gether Tech staff.Complete data entry, typing, copying, filing, and other assigned administrative tasks.Order necessary office supplies and help maintain an organized, efficient office environment.Report to the assigned work location on time and perform other duties as directed by leadership..Education, Experience, and/or Credential Qualifications:High school diploma or equivalent.Experience working with individuals with intellectual or developmental disabilities is preferred.Basic knowledge of services and supports for individuals with intellectual or developmental disabilities is preferred..Additional Qualifications:Demonstrated ability to interact and work effectively with clients, families, providers, colleagues, and other community partners.Strong verbal and written communication skills, including the ability to collaborate, mediate, and reach appropriate compromises across multiple teams.Good computer skills and the ability to complete detailed, accurate documentation and data entry.Personal cell phone required.Current driver’s license, acceptable driving record, and current automobile insurance required.Successful completion of required criminal record, driving record, abuse and neglect, fingerprint, and other applicable background checks..Physical RequirementsThe physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to use their hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and sit. Specific vision abilities include close vision and the ability to adjust focus..Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Firefly is a Smoke and Tobacco Free Workplace.