Hospitality Specialist

Burrell Behavioral Health; Independence (MO); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Mileage Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

Burrell Behavioral Health is seeking a Hospitality Specialist in Independence, MO to welcome clients and visitors, ensuring a safe, respectful environment. You will assist staff, handle inquiries, and support crisis prevention with compassionate, trauma-informed approaches.

The role emphasizes excellent customer service, cultural awareness, and collaboration with the treatment team. On-site responsibilities include maintaining safety, responding to concerns, and contributing to a supportive

Qualifications

• Customer service experience in healthcare or service industries.
• Ability to apply trauma-informed care and crisis de-escalation.
• Strong communication and cultural awareness when interacting with diverse populations.

Responsibilities

• Greet clients, visitors, and staff promptly and provide directions.
• Support treatment teams and maintain safe environments.
• Monitor and respond to potential threats; apply de-escalation techniques.
• Maintain professional conduct and respect in all interactions.
• Participate in staff meetings and organizational initiatives.

Skills

Customer service

Crisis intervention

Cultural awareness

Communication skills

Education

High school diploma or GED

Job description

Job Description:Job Title: Hospitality SpecialistLocation: Independence, MODepartment: Administration- Health & SafetyEmployment Type: Full-timeJob Summary:Join our compassionate, collaborative team as a Hospitality Specialist and help create a safe, welcoming, and respectful environment where clients can focus on healing and staff can provide exceptional care. In this highly visible role, you will greet and assist clients and visitors, build positive relationships, promote a sense of safety and belonging, identify potential concerns, and respond with trauma-informed crisis prevention and de-escalation techniques when needed. We are seeking an approachable, observant, culturally aware professional who delivers excellent customer service, remains composed under pressure, and takes initiative with minimal supervision.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Create a welcoming environment by greeting clients, visitors, and staff promptly, pleasantly, and courteously and providing helpful information, assistance, and directionsBuild positive relationships through open, respectful communication that helps clients, visitors, and staff feel safe, valued, respected, and connectedSupport the treatment team by facilitating initial and ongoing interactions that help maintain treatment facilities as safe environments for therapeutic transformationPromote exceptional customer service and help resolve client concerns or complaints professionally and compassionatelyMonitor the environment, conduct ongoing threat assessments, and reinforce appropriate health and safety measuresRespond to unsafe actions or conditions that could affect clients, visitors, staff, therapeutic care, or workplace safetyApply authorized crisis prevention, trauma-informed care, and de-escalation techniques to help clients return to a calm, rational state when intervention is necessary and appropriateModel positive verbal and nonverbal behavior that promotes hope, motivation, belonging, and resilienceManage communication with clients and collaborate with staff to maintain a safe, supportive environment for everyonePractice ongoing self-awareness and professional self-regulation before, during, and after assigned shifts, recognizing how emotions and behaviors influence the environmentParticipate in evaluations of self and assigned staff in accordance with operational guidelinesDemonstrate cultural awareness, respect, and sensitivity in interactions with clients, visitors, colleagues, families, and community membersArrive prepared to participate actively in assigned responsibilities, shift changes, staff meetings, required meetings, and professional-development activitiesSupport organizational needs through data collection, program evaluation, grant-development activities, and other assigned projectsTake initiative with minimal supervision, accept constructive feedback, and implement recommended changesFollow Brightli Operational Guidelines, applicable safety procedures, and professional ethical standardsRemain available for on-call assignments and flexible hours, including evenings and weekends, as neededPerform other duties and special functions assigned by the Facilities Leadership TeamEducation, Experience, and/or Credential Qualifications:High school diploma, GED, or equivalent preferredExperience working with people across the lifespan and demonstrated cultural awareness preferredCrisis-intervention experience strongly preferredAdditional Qualifications:Maintain a current driver’s license, acceptable driving record, and current auto insuranceSuccessfully complete required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checksDemonstrate a customer-service focus and strong interpersonal skillsRead and interpret safety rules, operating and maintenance instructions, procedure manuals, and similar documentsWrite routine reports and professional correspondenceCommunicate effectively with clients, residents, employees, family members, community contacts, and groupsPerform basic arithmetic using whole numbers, common fractions, and decimalsApply sound judgment and common-sense understanding to follow written, verbal, and diagram-based instructionsAddress problems involving multiple variables in standardized situationsEstablish effective professional relationships through telephone and in-person interactionsFollow directions, accept supervision, maintain composure, and respond appropriately to feedbackPhysical RequirementsPerform sedentary work involving up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human bodyComplete repetitive hand, finger, and arm movements associated with typing and writing during the work shiftRemain seated for most of the workday, with occasional walking or standing for brief periodsPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.